Lift Operations Supervisor

6 months ago

Whistler, Canada Whistler Blackcomb Full time

**Create Your Experience of a Lifetime**

Come work and play in the mountains Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

**Job Benefits**
- Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- RSP Options (after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Excellent training and professional development
- Referral Program

Full Time roles are eligible for the above, plus:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans

**Job Summary**:
To oversee the safe and efficient operation of several assigned lifts within a zone on Whistler and/or Blackcomb, in addition to building and supporting a strong team of attentive and friendly lift staff.

**Responsibilities**:

- To continually strive to exceed our Guest’s expectations and to create experiences of a lifetime for staff and guests.
- Set an excellent example and strives to continually improve in safety, service and job satisfaction.
- Assist with the selection, training and development of staff, exceeding present standards
- Conduct employee reviews and participate in employee recognition programs.
- Ensure adherence to all operational and safety procedures, resulting in safe and efficient operation of the lift and other equipment (trucks, snowmobiles, etc.) and providing a safe environment for guests and staff.
- Responsible for establishing and maintaining all operational aspects of the lift including ramps, mazes, tools and signs. Maintain the highest house-keeping standards, ensuring a groomed, uncluttered, litter-free environment.
- Provide leadership, promote team spirit and cooperative work ethics; provide the most outstanding examples of friendly, cooperative relationships with our guests, other staff and within the Lift Team.
- Show initiative in handling routine matters and quick, thoughtful judgment in emergency situations.
- Is vigilant of and informs manager of (or corrects) unusual or unsafe situations not only in an assigned zone, but anywhere on Whistler Blackcomb.
- Prior to public operation of any lift, ensure all safety and operational procedures are complete.
- Assign lift hosts to their stations on a daily basis.
- Ensure proper and complete documentation of lift logs, incident and maintenance forms.
- Attend and participate in all employee meetings.
- Assume responsibility of a Lift Zone and Lift Team and provide leadership and coaching.
- At every opportunity, greet every guest in a friendly manner, making eye contact whenever possible.
- Initiate and participate with animation
- Demonstrate our core values: Be Safe, Do Good, Serve Others, Do Right, Drive Value, Have Fun and Be Inclusive
- Always show up on time, in uniform (including a nametag) and adhere to the grooming policy

**Job Qualifications**:

- Must be well groomed, in good physical condition.
- Must be mature, energetic and dependable, with the ability to take initiative and work unsupervised.
- Must have excellent interpersonal and guest relations skills
- Must be a strong skier or snowboarder
- Ability to set the standard in the industry for efficient, safe operation - understanding of the Z98 requirements for operating lift operations in both winter and summer environments
- Must have previous lift experience in a fast pace, high volume, year round mountain resort
- Experience operating and training staff in the operation of high volume year round gondola operations is an asset
- Experience operating and training staff in the operation of fast pace, high volume Bike Park lift operations is an asset
- Experience in training new, inexperienced staff on all areas of lift operations in both summer and winter operations is an asset
- Must have a good, basic knowledge of mechanics used on lifts and be capable of troubleshooting on all lift equipment - particularly on a variety of gondolas in both winter and summer
- Must satisfactorily complete the required lift exams
- A proven record as a team leader and motivator in high volume, fast pace mountain resort operations is an asset
- One + years of service at Whistler Blackcomb is an asset

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