Experienced Dispatch Agent

5 months ago

Whistler, Canada Whistler Blackcomb Full time

**Create Your Experience of a Lifetime**

Come work and play in the mountains Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

**Job Benefits**
- Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- RSP Options (after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Excellent training and professional development
- Referral Program

Full Time roles are eligible for the above, plus:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans

**Job Summary**:
The Experienced Dispatch Agent serves as the communication base and control center for all winter operations departments as well as Ski Patrol.

**Job Specifications**:

- Housing: May Be Available
- Expected Pay Range: $21.00 - $26.56 / hour
- Shift & Schedule Availability: Full Time
- Skill Level: _Intermediate_

**Responsibilities**:

- To continually strive to exceed our Guest's expectations and to create memories for guests and staff as the best mountain experience again and again.
- To coordinate Patrol operations involving dispatching Patrollers to accidents, organizing medical evacuations and other emergency scenarios.
- Delegate appropriate personnel and resources to situations such as: ski lift breakdowns, avalanches and emergency injury scenarios.
- Maintain daily Patrol Dispatch for all daily operations including: Injuries, ski run trail checks, and avalanche control and accident investigation.
- Ensures transport of Guests and or Staff off the slopes of Whistler or Blackcomb mountains.
- Maintain Dispatch Office and supplies.
- Assist Patrol with Sweep.
- Other duties as assigned

**Job Requirements**:

- Working knowledge of Whistler and Blackcomb Mountain layouts and operation a definite asset.
- Familiar with emergency procedures in regards to such activities as avalanche control, medical emergencies and ski lift breakdowns.
- Ability to work in a fast paced environment.
- Ability to work under pressure, carrying out multi-tasking duties and remaining calm and alert at all times.
- Recognize priorities when under pressure and understand the sense of urgency required for different emergency situations.
- Working knowledge of computer (Microsoft Word/Excel).
- Excellent interpersonal skills and team play.
- Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._
- Requisition ID 504441_
- Reference Date: 08/22/2024_
- Job Code Function: customString7_

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