Supervisor, Airport Bagages Services

2 weeks ago

Dorval, Canada Air Transat Full time

Company Description

Air Transat is Canada's leading vacation carrier. It offers some sixty international destinations in over 25 countries in North America and Europe, as well as domestic and connecting flights within Canada. Each year, the airline carries some 5 million passengers.

We work with respect, diversity and pride, and belong to one of the world's largest integrated tourism companies. When you choose Air Transat, you benefit from competitive compensation, a full range of fringe benefits and a travel advantages program, but first and foremost you work with a team of aviation enthusiasts.

**Job Description**:
The Supervisor, Baggage Services oversees all areas of baggage services at the airport, including arriving, departing and mishandled baggage. The Supervisor, Baggage Services leads the team of Baggage Services Agents and acts as the air carrier representative with all contracted baggage services and the airport authority. The Supervisor, Baggage Services is the liaison with the Air Transat Central Baggage team.

**Availability to work shift work in a 24 hour/7 day operational role.**

**Responsibilities**

The Supervisor, Baggage Services monitors the handling of inbound and outbound baggage, ensuring that service level agreements are met and all applicable Air Transat procedures are followed. This includes lateral and belt assignments, baggage delivery times, connection baggage oversight, scanning system compliance, priority baggage handling, forwarding and delivery, and damaged baggage prevention.

The Supervisor, Baggage Services leads the baggage services team, including their schedules and administrative tasks. The Supervisor, Baggage Services handles high profile passenger files and ensures exceptional communication with passengers for all baggage mishandlings.

The Supervisor, Baggage Services participates in airport baggage committees and meets regularly with contracted handlers to review performance. The Supervisor, Baggage Services investigates mishandlings and service level failures, provides root cause analysis and corrective measures recommendations, and prepares documentation for chargebacks and penalties as per SLA’s and contractual agreements.

**Qualifications**:

- High school leaving diploma or equivalent;
- Experience or knowledge in airport operations minimum 5 years;
- Experience with Worldtracer and baggage tracing, baggage scanning systems (strong asset);
- Excellent ability to manage under pressure;
- Complex decision-making skills;
- Leadership skills to work with and direct multidisciplinary teams
- Customer-oriented, excellent interpersonal skills, autonomous;
- Bilingual (French and English) written and spoken;
- Resourcefulness, initiative, diplomacy and good organizational skills;
- Knowledge of Microsoft Office Suite software.

Additional Information

**Employment Equity

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