National Client Manager-travel

6 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Remote

At Manulife, we are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

As part of the Manulife Insurance-Affinity Travel Sales Division, we are seeking a highly skilled and motivated individual to join our team as a National Client Manager. As a National Client Manager, you will be responsible for the management of a portfolio of important key strategic accounts. There will be a primary focus on ensuring their overall satisfaction while fostering long-term partnerships. Additionally, you will need to utilize your relationship, analytical, and negotiation skills to drive growth and success.

**Responsibilities**:

- Create, implement and execute a mutually agreed upon business partner plan outlining strategic objectives, targets, timelines, and tactics for achievement.
- Collaborate with the Inside and Outside Business Development Management Teams to provide support for overall program execution with a focus on training initiatives and sales growth.
- Assist with the creation of presentations and training material on an ongoing basis.
- Provide support for sales team to ensure overall client satisfaction.
- Work closely with all internal stakeholders including Marketing, Product, Claims, Finance and IT to ensure all agreed upon commitments are being delivered.
- Conduct regular scheduled client meetings.
- Attend client conferences both domestic and international.
- Commitment to exceed annual sales targets through organic growth and acquisition of new business.

Qualifications:

- Highly self - motivated and positive individual with strong interpersonal skills.
- Ability to develop and build strong relationships with clients and internal teams.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
- Strong reporting/CRM skills with the ability to effectively manage client data to be utilized for business growth.
- Strong contracting and negotiation skills.
- Excellent presentation skills with the ability to communicate effectively and confidently.
- Excellent working knowledge of MS Outlook, Excel, PowerPoint, Salesforce and OneNote
- Excellent written and verbal communication skills.
- Must be able to travel as required both Domestically and Internationally.
- Position based in the Toronto area.
- Must have own vehicle.
- Ability to work from home.

What can we offer you?
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Professional development and leadership opportunities.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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