Client Representative Help Desk Escalation

3 weeks ago

Verdun, Canada Bell Canada Full time

Req Id: 408142

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Corporate Services is at the centre of the action, providing the support that enables Bell’s industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.

**Job Duties / Accountabilities**:
**Support the Talent Acquisition Team**:

- Provide support with requisition assignment when required
- Support issues and root cause of incidents and problems are understood, and ensure appropriate actions are taken to resolve and prevent recurrence
- Manage System access for new recruiter and coordinate and administer training plans to new recruiters
- Treat requests from internal and external recruitment inboxes:
- Create / modify methods and procedures documentation for various programs and tools
- Provide support for the tracking of background check requests
- Manage the Quality Adherence Program

**Communication and Social Media**:

- Write, translate & distribute communications to the Talent Acquisition Team
- Write, publish and select assets on organic posts on Bell's corporate account

**Projects Co-ordination**:

- Review enhancements and projects after implementation for compliance to specifications
- Ensure that various steps to implement a project/process are respected
- Co-ordinate testing of task specifications and projects within the user area
- Facilitate identification of process improvements or system enhancements often requiring the co-ordination of multiple functional areas
- Maintain leading-edge business and technical knowledge through a personal development plan, remain current in industry best practices related to process mapping and project management

**Essential Qualifications / Competencies**:

- University or college diploma in project management or any HR related field or equivalent work experience
- Strong analytical skills
- Excellent written and verbal communication skills in French
- Intermediate knowledge of MS Word, Outlook, PowerPoint and Excel (Advanced) test will be administered
- Ability to manage multiple activities at a high level and dive into details when challenges arise
- Ability to effectively facilitate and coordinate meetings, and to negotiate consensus from cross-functional teams
- Understand and articulate requirements and issues from a business perspective
- Ability to prioritize workload and time accordingly to balance multiple requests and projects
- Ability to work with minimum supervision and in a virtual team setting
- Ability to communicate effectively via various medium to internal and external stakeholders
- Bilingualism is required as in the course of their duties, this individual will be required to interact with French & English speaking stakeholders across Canada

**Preferred Qualifications / Competencies**:

- Project Management experience preferred
- Experience with Social Media organic posts
- Experience with Mailchimp and Canva

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Union
**Job Status**:Regular - Full Time
**Job Location**:1 Alexandre Graham, Verdun, Québec or 5115 Creekbank, Mississauga, Ontario
**Flexible work profile**:Remote
**Application Deadline**:03/26/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created: Canada, QC, Verdun

**Bell, one of **Canada's Top 100 Employers.

  • Client Representative Customer Solutions, Bell

    1 day ago

    Verdun, Canada BELL BUSINESS MARKETS Full time

    Req Id: 407643 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Customer Service Representative

    3 days ago

    Verdun, Canada BMO Financial Group Full time

    38, Place du Commerce Verdun Quebec,H3E 1T8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Client Representative Accounts Payable, Seasonal

    2 days ago

    Verdun, Canada Bell Full time

    Req Id: 418018 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the...

  • Client Representative Accounts Payable, Seasonal

    8 hours ago

    Verdun, Canada Bell Full time

    Req Id: 418018   At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.   If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee...

  • Client Representative Accounts Payable, Seasonal

    2 days ago

    Verdun, Canada Bell Full time

    Req Id: 418018 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Client Representative, Accounts Payables 1

    4 weeks ago

    Verdun, Canada Bell Canada Full time

    Req Id: 408248 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Représentants Des Ventes

    1 month ago

    Verdun, Canada PayFacto Full time

    **Nous sommes à la recherche de représentants des ventes pour se joindre à l'équipe de PayFacto à Montréal !** Les représentants des ventes fourniront des solutions de paiement intégrées aux marchands de l'industrie hospitalité. **À propos du rôle**: - Travailler avec les marchands existants pour les convertir à des solutions de paiement...

  • Front Desk Receptionist

    1 month ago

    Verdun, Canada Centre de rehabilitation Full time

    **Description du centre**: Notre centre est l’aboutissement d’une réflexion entre les besoins de la clientèle neurologique et de la population vieillisante et les intérêts pour les innovations technologiques et les neurosciences appliquées à la réadaptation, ainsi que la volonté de promouvoir l’activité physique pour tous. Notre équipe de...

  • Mortgage Specialist

    1 day ago

    Verdun, Canada Scotiabank Full time

    Requisition ID: 165807 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. At Scotiabank we are committed to being the institution of choice in the financial sector, providing superior products and services, and being a good corporate citizen to the benefit of our customers, shareholders, and staff. Our...

  • Sales Representative

    4 weeks ago

    Verdun, Canada CONSUMER & SMBMARCHÉ CONSOMMATEUR & PME Full time

    Req Id: 411019 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Personal Banking Associate

    1 month ago

    Verdun, Canada BMO Financial Group Full time

    38, Place du Commerce Verdun Quebec,H3E 1T8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Personal Banking Associate

    4 weeks ago

    Verdun, Canada BMO Financial Group Full time

    109 chemin de la Pointe Nord Verdun Quebec,H3E 0B4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Conseiller Service Bancaire

    4 weeks ago

    Verdun, Canada BMO Financial Group Full time

    38, Place du Commerce Verdun Quebec,H3E 1T8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Inside Sales Representative

    1 month ago

    Verdun, Canada CONSUMER & SMBMARCHÉ CONSOMMATEUR & PME Full time

    Req Id: 408226 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Customer Service Reprsentative

    1 month ago

    Verdun, Canada BMO Financial Group Full time

    38, Place du Commerce Verdun Quebec,H3E 1T8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Spécialiste D’implémentation

    1 month ago

    Verdun, Canada PayFacto Full time

    **Nous sommes à la recherche un Spécialiste d’implémentation pour joindre notre équipe!** En tant que membre de l'équipe des services professionnels, vous aiderez à configurer, programmer et enseigner les technologies que PayFacto offre à tous ses clients, internes et externes. Le spécialiste d'implémentation agit en tant que consultant dans le...

  • CSA Loader

    5 days ago

    Verdun South, Canada RONA Full time

    CSA Loader LanguageEnglish Français (CA) Apply NowBy joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for advancement within the company An employer...

  • Customer Service Representative

    1 week ago

    Verdun, Canada Couche-Tard Full time

    22 PLACE DU COMMERCE, VERDUN, Quebec H3E 1V7 **Horaire**: Temps plein ou temps partiel (à déterminer selon les besoins et vos disponibilités.) Salaire de jour : $16.25 (prime incluse**) Salaire de nuit: $19.25 (Prime incluse**) **Pourquoi tu devrais choisir un emploi chez Couche-Tard**: - Ambiance amicale - **Jusqu’à 20% de rabais sur presque tout...

  • Business Systems Analyst

    1 month ago

    Verdun, Canada MSi Corp (Bell Canada) Full time

    **Key Responsibilities and Job Duties**: - Be a member of the Agile Train and help the team with implementation - Determine operational objectives by studying business functions and gathering requirements from multiple stakeholders to translate business requirements into software requirements - Collaborate with business and development teams to accomplish...

  • Part-time Crew Member

    5 days ago

    Verdun, Canada McDonald's Full time

    **Part-Time Crew Member We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through...