Customer Service Reprsentative
2 months ago
38, Place du Commerce Verdun Quebec,H3E 1T8
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
**We’re here to help**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
-
Gestionnaire Princ, Intelligence Artificielle
2 months ago
Verdun, Canada CUSTOMER EXPERIENCE Full timeCode de demande: 412523 Bell ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : elle révolutionne la manière dont les Canadiens communiquent. Si vous êtes prêt à donner corps à des idées innovantes et à vous joindre à une entreprise qui...
-
Customer Service Representative
3 weeks ago
Verdun, Canada BMO Financial Group Full time38, Place du Commerce Verdun Quebec,H3E 1T8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
-
Cashier/customer Service
5 days ago
Verdun, Canada Rona Quincaillerie de la Promenade Full timeAt Lowe’s Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization....
-
Cashier/customer Service
16 hours ago
Verdun, Canada Rona Quincaillerie de la Promenade Full timeAt Lowe’s Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization....
-
Customer Service Medical Company
2 months ago
Verdun, Canada Donaldson Marphil Medical Inc Full timeJob description - Position is 25-30+ hours per week-During the day - Excellent proficiency written and oral English and French languages. - Process orders from Hospitals - Place orders with Suppliers - Reconcillation of invoices from suppliers - Timely response to inquiries from internal and external customers. - Communicate with customer regarding orders -...
-
Cashier/customer Service/kitchen Helper
1 week ago
Verdun, Canada Wellington Bagel Full timeReceive and serve customers entering the establishment. **Salary**: $14.25-$21.60 per hour Day range: - Monday to Friday - Weekend availability Shift: - 4 hour shift - 8 hour shift - Afternoon shift - Day shift - Morning shift Ability to commute/relocate: - Verdun, QC: reliably commute or plan to relocate before starting work...
-
Customer Service Representative
3 weeks ago
Verdun, Canada Couche-Tard Full time22 PLACE DU COMMERCE, VERDUN, Quebec H3E 1V7 **Horaire**: Temps plein ou temps partiel (à déterminer selon les besoins et vos disponibilités.) Salaire de jour : $16.25 (prime incluse**) Salaire de nuit: $19.25 (Prime incluse**) **Pourquoi tu devrais choisir un emploi chez Couche-Tard**: - Ambiance amicale - **Jusqu’à 20% de rabais sur presque tout...
-
Customer Service
2 months ago
Verdun, Canada La Coopérative Funéraire du Grand Montréal Full timeFORMATION & EXPÉRIENCE DEC en thanatologie OU DEC relatif aux relations humaines, au service à la clientèle, à la relation d’aide ou à l’hôtellerie Expérience dans le milieu funéraire (atout) D’autres expériences et compétences peuvent compenser la formation académique Excellente communication française parlée et écrite et...
-
Customer Satisfaction Representative
4 days ago
Verdun, Canada HealthHub Patient Engagement Solutions Full timeDurée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 15 hours per week - Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - Health care institution, facility or clinic **Tasks**: - Act as spokesperson for an organization - Address customers' complaints or concerns -...
-
Verdun, Canada Bell Canada Full timeReq Id: 409115 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...
-
Client Representative Customer Solutions, Bell
2 weeks ago
Verdun, Canada BELL BUSINESS MARKETS Full timeReq Id: 407643 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...
-
Client Representative Customer Solutions, Bell
2 weeks ago
Verdun, Canada BELL BUSINESS MARKETS Full timeReq Id: 407138 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...
-
Conseiller Service Bancaire
1 month ago
Verdun, Canada BMO Financial Group Full time38, Place du Commerce Verdun Quebec,H3E 1T8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
-
Verdun, Canada Bell Canada Full timeReq Id: 411354 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...
-
Food Service Worker
2 weeks ago
Verdun, Canada Compass Group Full time**Working Title**:Food Service Worker **Employment Status**: Full-Time **Starting Hourly Rate**: 16.00 **Address**:4000 Boulevard Lasalle Verdun QC H4G 2A3 **New Hire Schedule**:Horaire variable de jour entre 06h30 et 17h00 You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and...
-
Conseiller Technique Service Advisor
1 week ago
Verdun, Canada WOODLAND TOYOTA Full time**Qui est Woodland Toyota ?** Fondé en 1985 et établi au Québec depuis 2015, le Groupe Dilawri continue de s’appuyer sur une histoire d’excellence en tant que plus grand groupe automobile du Canada. **Pourquoi travailler avec nous et ce que nous offrons ?** - Rémunération hebdomadaire avec structure de bonification selon la performance; - Équipe...
-
Professional Services Manager
1 month ago
Verdun, Canada Nuance Winery Supplies Inc Full timeEducation: Master's degree - Experience: 2 years to less than 3 years - Viticulture and enology - or equivalent experience **Tasks**: - Assign, co-ordinate and review projects and programs - Plan and direct research - Assist staff with administrative or technical problems - Develop action plans, provide expertise in response to client needs, and support and...
-
Manager, Client Service Operations, Hybrid Work
16 hours ago
Verdun, Canada Bell Canada Full timeReq Id: 411071 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...
-
Service Clerk
1 month ago
Verdun, Canada Maxi Full timeReferred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...
-
Commis Service à La Clientèle
1 week ago
Verdun, Canada Groupe Nettoyeur A Sec Inc. Full timeNous sommes à la recherche de cassier/caissière service à la clientèle pour notre comptoir de service Nettoyeur Chatel. Notre mission est d'offrir un service d'entretien, de nettoyage et de réparation de têxtiles à une clientèle recherchant une qualité et un service exceptionnel. Ceci est un comptoir de service (dépot et cueillette) seulement,...