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Contact Centre Representative

4 months ago

Ottawa, Canada TD Bank Full time

**Contact Centre Representative**:

- 432526BR

**Job Category - Primary**
- Call Center

**Work Location**
- 1595 Telesat Court

**Employment Type**
- Regular

**City**
- Ottawa

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Hours/Availability Detail**
- 37.5

**Pay Details**

**Department Overview**

**"Welcome to TD. How can I help?"**

Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million customers.

Every day is an opportunity to learn and grow, and help our customers feel confident that we'll be there for them anytime they need us: buying their morning coffee, shopping online, paying their bills, or planning for that next trip.

**Job Details**

**What You'll Do**

You are the voice of TD and your role is to:
**Think Like a Customer** by matching products, services and solutions to each customer's unique needs, and solving problems at first contact; delivering legendary experiences and trusted advice.

**Act Like an Owner** by contributing to an engaged culture that is focused on delivering business results and contributing to our communities.

**Execute with Speed and Impact** by coming to work at your scheduled time and meeting your customers' needs while protecting the Bank from risk.

**Innovate with Purpose** by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

**Develop Yourself and Colleagues** by embracing diversity and respecting your team; sharing what works and supporting one another to meet more customers' needs and achieve personal career goals with TD.

**Job Requirements**

**Who You Are**

You are passionate about understanding our customers' needs so that you can provide the right advice and solutions to deliver a legendary customer experience every time.

You love a good challenge and can effectively multi-task, sourcing relevant information quickly to support decision-making and effective problem solving.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.

You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.

You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

**Experience & Education Requirements**
- High School Diploma,
- Undergraduate degree and/or 1+ years relevant experience.

**Additional Information**

**What We Offer**

As part of our Contact Centre team, you will:
Gain confidence and feel prepared and confident for success after completing our training program and receiving dedicated coaching support.

Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.

Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.

Enjoy a competitive salary, pay for performance incentives, reward and recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.

**Your Commitment**

**Start date**:May 2024

**Location**:1595 Telesat Court, Ottawa

**Training Commitment**:Training is scheduled at 37.5 hours per week. Training is scheduled: Monday to Friday: TBD for 8 - 10 weeks.

**Scheduling Commitment**:This is a full-time role. You must be flexible to work between the hours of 7:00am-12:00am, 7 days a week.

**What's Next**

Are you ready to choose TD and be part of an exceptional team of individuals who are committed to making a difference in people's lives, at work and in the communities, we live in?

14201- Banking, insurance and other financial clerks (NOC)

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
- **Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their