IT Support Technician

4 weeks ago


Durham Region, Canada Webslogin IT Services Pvt Ltd Full time

**Position: IT Support Technician**

**Location: Durham Region**

**Role Overview**:

- We are looking for an experienced Level 2 IT Support Technician with 5+ years of experience to manage client IT environments, including desktops, servers, networks, and cloud systems. This role requires technical expertise, strong problem-solving skills, and the ability to build client relationships.

**Key Responsibilities**:

- Provide Level 2 support for client IT systems (desktops, servers, networks).
- Handle escalated issues and manage client relationships.
- Assist with system upgrades, installations, and routine maintenance.
- Identify and implement improvements to client systems.
- Maintain documentation of work and resolutions.

**Qualifications**:

- 5+ years of IT support experience in an MSP or similar environment.
- Expertise in Windows Server, Active Directory, Office 365, Cloud technologies, and networking.
- Strong communication skills and technical account management experience.
- Valid driver’s license and access to reliable transportation.

Pay: $60,512.27-$75,203.25 per year

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay
- Retention bonus
- Signing bonus
- Tips

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: On the road



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