Customer Support Technician
3 months ago
**About Everfield**
Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe’s software ecosystem.
Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and a team of experts in building and growing European B2B SaaS companies consult on financial and operational topics from. Founded in 2022, Everfield has an ecosystem presence in 7 countries, and growing.
**About us**
Fitfactory, part of the Everfield Ecosystem, helps factories become leaner, fitter and more productive through digital technologies. Providing smart, simple, modular MRP software underpinned by real-time business intelligence and expert guidance on digital transformation, we combine over 25 years' industry expertise with innovative technology to support more than 300 UK manufacturers on their digital transformation and help them be fit for the future.
At Fitfactory, we believe in achieving more together and we are passionate about developing the talent within our business and supporting one another to achieve the very best for our customers. We believe in rewarding hard work and celebrate this with regular socials, events and internal awards.
Fitfactory joined Everfield in 2023. The team is based in Stockton-on-Tees, UK.
**What you will do**:
As a Customer Support Technician, you are a key member of the support team. You will provide fast and useful 1st & 2nd line technical assistance to questions raised by our customers using our software systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Customer Support Technician must have good technical knowledge of our solutions and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and have patience in dealing with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
- Be professional with customers.
- Log/update tickets on FreshDesk system and manage until completion.
- Send 3rd line development bugs/requests to Development team.
- Liaise with other staff members to solve issues out of their expertise.
- Be constantly learning and expanding knowledge domain.
- Sell additional apps/user licenses where possible.
- Inform Sales of possible leads.
**What we are looking for**:
- 2-4 years of experience in Customer Service / IT Support
- Customer facing
- Telephony
- Quick problem analysis and resolution
- Knowledge of RDMS (Microsoft SQL Server or similar)
- Excellent knowledge of Windows, debugging/troubleshooting/viewing event logs.
- Knowledge of MS Office and Ticketing/CRM tools
- Good time management
- Self-starter, self-motivated and willing to take complete ownership.
- Upgrade app versions and server installs (Experience in IIS advantageous)
**(Desired Skills)**
- A natural flair for technical problem solving and never letting a problem get the better of you.
- Basic knowledge of IT networks/data transport protocols such as TCP/IP.
- Knowledge of Fitfactory products (especially Tricorn Production)
- Report/document fixing/writing using Crystal Reports or similar tools.
- Previous experience of using a ticketing system.
- Understanding of manufacturing processes
**Recruitment process**:
Here’s what you can expect and who you will speak to during the interview process.
- Initial call with Talent Acquisition Lead
- Second interview with the Hiring Manager (via Teams, Operations Director)
- Final interview with Hiring Manager and CEO (in-person, Operations Director & CEO)
This role is hybrid, based in Stockton-on-Tees.
-
Experienced Service Technician
5 months ago
Durham, Canada Huron Tractor Ltd. Full time**Are you a 310T, 310S, 425A licensed technician or an unlicensed mechanic with experience?** **Are you interested in a career as an Agricultural Equipment Technician?** **If so, Huron Tractor has opportunities for technicians, and the training to help you grow your career as an Agricultural Equipment Technician.** Location: Walkerton, Ontario Position...
-
Heavy Equipment Lubrication Service Technician
2 months ago
Durham, Canada JT Excavating Ltd Full time**Job Opportunity: Heavy Equipment Lubrication Service Technician Are you skilled in keeping heavy equipment running smoothly? Are you passionate about ensuring machinery operates at its best? We're seeking a dedicated Lubrication Service Technician to join our team and play a crucial role in maintaining our fleet of heavy equipment. About Us: At J.T....
-
Heavy Equipment Lubrication Service Technician
6 months ago
Durham, Canada JT Excavating Ltd Full time**Job Opportunity: Heavy Equipment Lubrication Service Technician Are you skilled in keeping heavy equipment running smoothly? Are you passionate about ensuring machinery operates at its best? We're seeking a dedicated Lubrication Service Technician to join our team and play a crucial role in maintaining our fleet of heavy equipment. About Us: At J.T....
-
Service Truck/shop Tech
5 months ago
Durham, Canada JT Excavating ltd Full time**Join Our Team as a Service Truck/Shop Technician for Heavy Equipment in Ontario, Canada!** Are you a skilled Service Truck Technician with a passion for heavy equipment? Look no further! Our thriving company in Ontario, Canada, is actively seeking a dedicated individual to join our team and contribute to the success of our dynamic operation. **Key...
-
Technical Support Manager
3 months ago
Durham, Canada Everfield Full time**About Everfield** Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe’s software ecosystem. Companies in the Everfield ecosystem follow a decentralised model,...
-
Customer Care Representative
2 months ago
Durham, Canada EH!telNetworks Inc. Full time**Customer Care Representative** **Job Summary**: The Customer Care Representative will provide a high-quality customer experience by delivering exceptional customer service and support for new and existing customers. **Reports to: Manager of Customer Experience** **Responsibilities include, but are not limited to**: - Respond effectively to customer...
-
Pharmacy Assistant
6 months ago
Durham, Canada Neighbourly Pharmacy Full time**Job Title**: Pharmacy Assistant **Location**: Durham **Job Type**: Full-time Neighbourly Pharmacy is looking for a Pharmacy Assistant to join our team at Durham IDA. We provide full pharmacy team support, progressive pharmacy practice, and friendly staff. This is a fantastic opportunity for the right applicant! About Us Neighbourly Pharmacy is...
-
Pharmacy Assistant
2 months ago
Durham, Canada Neighbourly Pharmacy Full time**Job Title**: Pharmacy Assistant **Location**: Durham, Ontario **Job Type**: Part-time Neighbourly Pharmacy is looking for a Pharmacy Assistant to join our team at IDA in Durham, Ontario. We provide full pharmacy team support, progressive pharmacy practice, and friendly staff. This is a fantastic opportunity for the right applicant! About Us Neighbourly...
-
Customer Service Representative
3 months ago
Durham, Canada LCBO Full timeLocation Address: 114 Garafraxa Street South, Durham Number of Openings: 2 Salary / Pay: $17.85/hour Job Posting Description: Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we’d love to have you on our team! A team where...
-
Holiday Customer Service Representative
3 weeks ago
Durham, Canada LCBO Full timeLocation Address: 114 Garafraxa Street South, Durham Salary / Pay: $19.82/hour Job Posting Description: At the LCBO, we always have the right spirit! Do you? We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the...
-
Personal Support Worker
6 months ago
Durham, Canada SE Health Full time**Make an Impact on People’s Lives; Join SE Health as a PSW in Pickering and Ajax!** **$500.00 Dollar sign on bonus!!!** We are currently hiring for FT & PT days and evenings positions. **Why join our team?** - **Competitive Compensation**. Our Total Rewards package includes a competitive salary, group benefits, RRSP pension, and exclusive...
-
Onsite and Helpdesk Computer Technician
5 months ago
Durham, Canada Attitude Computers Full timeResponsibilities Include: Provide remote and onsite technical support to end-users inclusive of troubleshooting and repair of hardware and software related issues, including peripheral devices, connectivity to local and wide area networks.Set-up new computer equipment based on a standard configuration.Remote and onsite projects as needed. Required Skills &...
-
Personal Support Manager
5 months ago
Durham, Canada SE Health Full time***: As a Personal Services Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the Durham Region and the surrounding area. You will ensure high-quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You...
-
Personal Support Manager
5 months ago
Durham, Canada SE Health Full time***: As a Personal Services Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the Central East and the surrounding area. You will ensure high-quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You...
-
Personal Support Manager
5 months ago
Durham, Canada SE Health Full time***: As a Personal Services Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in **Durham Region** area. You will ensure high-quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team...
-
Fire Suppression System Technician
6 months ago
Durham Region, Canada Apollo Fire Systems Full timeAbout the Opportunity Apollo Fire Systems is currently seeking an experienced Technician of Kitchen Fire Suppression Systems. This position requires the ability to service, inspect and repair kitchen suppression systems and fire extinguishers for established customers on a scheduled basis. Salary - Paid per hour and is based on experience Duties -...
-
Personal Support Worker
1 month ago
Durham, Canada Compassionate Heart Home Care INC Full time**Personal Support Worker**: Compassionate Heart Home Care Inc is a locally owned home care company that delivers in-home care services to seniors in Northumberland and surrounding areas. Our mission is to deliver excellent home care services that enable seniors to live their best lives at home. As an organization, we enable seniors to live their best lives...
-
Regional Sales Manager
5 months ago
Durham, Canada ID Technology (Canada) Corp Full timeAs a Regional Sales Manager you will be contributing to the success of the company by developing, maintaining, and growing our customer relationships to achieve targeted sales goals. This position is home-based and will travel extensively throughout the Toronto East End, or Montreal, Quebec region. You will manage a team of Area Sales Managers and provide...
-
Regional Sales Manager
5 months ago
Durham, Canada ID Technology (Canada) Corp Full timeAs a Regional Sales Manager you will be contributing to the success of the company by developing, maintaining, and growing our customer relationships to achieve targeted sales goals. This position is home-based and will travel extensively throughout the Toronto East End, or Montreal, Quebec region. You will manage a team of Area Sales Managers and provide...
-
Regional Sales Manager
5 months ago
Durham, Canada ID Technology (Canada) Corp Full timeAs a Regional Sales Manager you will be contributing to the success of the company by developing, maintaining, and growing our customer relationships to achieve targeted sales goals. This position is home-based and will travel extensively throughout the Toronto East End, or Montreal, Quebec region. You will manage a team of Area Sales Managers and provide...