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Regulatory & QA/qc Manager

5 months ago

Durham, Canada Charlotte Products Ltd. Full time

**ABOUT CHARLOTTE**:
30+ years ago, Charlotte Products Ltd. started with a shared vision: to bring effective, healthy and environmentally responsible cleaning solutions to the market. Since then Charlotte Products has grown into a global leader for sustainable cleaning innovation.

Charlotte Products Ltd. is a performance formulator and manufacturer of a broad range of cleaning chemical products for the consumer and institutional markets. We strive to lead the industry by providing innovative technology, quality cleaning products, and service excellence to our customers. We deliver proven innovative cleaning solutions that help make work and living environments healthier and more environmentally responsible, while supporting business sustainability. We are passionate about helping people everywhere live safer and healthier lives.

**OPPORTUNITY OVERVIEW**:
The Regulatory and Quality Assurance/Quality Control (QA/QC) Manager is responsible for the quality and compliance of all products manufactured by Charlotte Products Ltd. The Regulatory & QA/QC Manager is a leader for the Charlotte Laboratory Team and supports Quality Systems Implementation, Product Certification, Technical Support, and Regulatory Compliance.

**LOCATION**: Peterborough, Ontario (ON-SITE)

**REPORTS TO**: Chief Operating Officer

**PRIMARY DUTIES & RESPONSIBILITIES**:

- Responsible for the Quality Standards of all established protocols and processes.
- Ensure compliance with all regulatory bodies, including but not limited to Health Canada, EPA, and FDA, etc.
- Develop and maintain Standard Operating Procedures related to Good Manufacturing Practices (GMP).
- Coach, Develop, and Lead the QA/QC Technicians.
- Approves product lab analysis and ensure all quality standards are followed.
- Investigates customer complaints.
- Involved directly with audits for all certifying bodies.
- Lead the Laboratory Team to ensure consistent quality.
- Responsible for the quality of all incoming raw materials and packaging components.
- Ensure Regulatory Affairs, including TDG and GHS information is up to date.
- Conduct efficacy and stability evaluations if required.
- Participate in product quality investigations and resolution.
- Provide technical support to the Laboratory Team, customers, and sales staff.
- Involved with developing and approving labels for products
- Other duties as assigned

**EXPERIENCE**:

- Proven experience as a quality assurance/regulatory manager or relevant role
- Thorough knowledge of methodologies of quality assurance and standards
- Excellent numerical skills and understanding of data analysis/statistical methods
- Strong computer skills
- Outstanding communication skills and interpersonal skills required to deal with staff and customers.
- Great attention to detail, organizational skills, and a results driven approach
- Excellent organizational and leadership abilities
- Reliable and trustworthy

**EDUCATION**:

- Bachelor of Science in Chemistry / Biology
- Quality Assurance Training/Certification