Assistant Manager, Clinical Services

1 month ago


Brampton, Canada William Osler Health System Full time

**Company Description**
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today

The Assistant Clinical Services Manager, Pharmacy, role will support the day-to-day operations and provide leadership to the pharmacist teams to employ best practices, effective communication and leading processes in delivering safe, competent and ethically patient centered and cost effective services using evidence-informed and stakeholder engagement approach. Respectful interactions and collaboration with team members and external stakeholders are core expectations of this role. This position will report to the Clinical Services Manager, Pharmacy, to ensure the clinical program goals and objectives are met in alignment with the corporate strategic plan.

The Assistant Clinical Services Manager, Pharmacy, is responsible for the day-to-day operations of the pharmacy clinical services for all hospitals sites at Osler. This role includes, but is not limited to, supporting the management and oversight of clinical services and supports, department communications, human resources management, orientation, training and staff development, and policy and procedure development and implementation. The activities of this individual must facilitate the integration of systematic change that positively impacts the achievement of excellence in the provision of pharmaceutical care of patients.

Working in close collaboration with the Clinical Services Manager, Pharmacy, and other members of the management team across the sites, the Assistant Clinical Services Manager, Pharmacy, develops and implements the delivery of efficient, safe and high quality clinical pharmacy services. They will ensure that these services reflect evidence-based, outcome-oriented best practices, a collaborative approach to patient-focused care within the profession and that practice meets standards of care and the needs of the patient. This position will also help support quality improvement initiatives within the pharmacy program. The position provides day-to-day leadership in the clinical pharmacy program and stands in for the Clinical Services Manager, Pharmacy, during absences.

Accountabilities:

- Support the implementation of best/leading practices, quality documentation and accountability models
- Supports innovative, safe, effective and efficient medication systems in accordance with best medication management practices
- Ensures the regular review and updating of policies and procedures
- Monitors and responds in a timely manner to quality, safety, risk and other performance/outcome indicators
- Takes responsibility for departmental quality improvement initiatives and risk reduction strategies in conjunction with other pharmacy managers
- Supports the departmental quality improvement initiatives and risk reduction strategies in conjunction with other pharmacy managers
- Facilitate an inter-professional collaborative approach to care, recognizing and maximizing the unique contribution of each team member
- Promote and facilitate a safe and therapeutic environment in accordance with best practices for the provision of care
- Promote a professional environment with a focus on patient experience; responding to and addressing issues and or concerns identified by patients and families, internal and external stakeholders in a timely fashion
- Coordinate resolution of issues/concerns related to pharmacy clinical activities across the various programs in conjunction with the manager
- Work collaboratively with the Clinical Services Manager, Pharmacy, and various stakeholders; assess clinical and educational needs within the pharmacy program on an ongoing basis
- Demonstrating ability and experience in five leadership domains; engag



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