Director Clinical Services, Laboratory Services

5 months ago

Brampton, Canada William Osler Health System Full time

**Company Description**
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today

In this corporate role, the Clinical Director is responsible for the strategic and operational management of Clinical Services across three sites to ensure effective delivery of outcomes that are aligned with Osler's corporate strategic plan.

The Clinical Director reports to the Vice President, Clinical Services, and provides strategic leadership for the delivery of the Laboratory Services program. The Director partners with the program chief/medical director to form the clinical leadership dyad. The Director is accountable for the achievement of goals of the program in keeping with the Vision, Mission, Values and strategic priorities of the organization and delivering quality patient care services using evidence-based practices that meet legal, regulatory and professional requirements. The overall approach of the Clinical Director is informed by the integration of the key domains of the Quintuple Aim, namely reducing costs and improving population health, patient/family experience, team/clinician well-being and fostering health equity.

Accountabilities:

- Plans, organizes, implements and evaluates all aspects of Laboratory Services and care provided by the department to ensure effective, safe delivery of care
- Supervises the managers and the administrative assistant within the program
- Strategic planning
- Develop, implement and promote the strategic direction of the program (i.e. vision, goals and objectives) and monitor the variance
- Develop annual operating plans (clinical placemat) aligned with the clinical priorities plan and strategic GO plan; consider opportunities and risks associated with proposed options; select courses of action with the highest probability of success; monitor the variance
- Integrate clinical program functions, philosophy, process, policies with other program areas to improve patient care quality outcomes and patient/family experience (e.g. inter-program patient flow)
- Meeting program specific balanced scorecard and quality improvement plan metrics
- Plan service delivery to meet the needs of patients and the community in both the short and long term
- Leadership
- Motivates the team, creates engagement, and establishes presence, holding team accountable, coaching/mentoring
- Coaches and develops team members and ensures bench strength for leadership and mission critical positions
- Manages escalated issues independently and in collaboration with clinical team; takes action to resolve issues and conflicts, and maintain positive relationships
- Influencing and motivating staff through transformational leadership and encourage effective relationships among the inter professional teams and program partners and stakeholders
- Establishes partnerships and networks internally and externally to promote program and organization and advocate for patient specific population
- Build capacity and understanding for a 'just culture' where reporting safety concerns is valued and acted upon
- Results orientation
- Evaluate impact of strategies on employees, the organization, and patients
- Evaluate the performance of the program and achieve the desired outcomes through establishment of performance indicators
- Monitor performance indicators and ensure action plans are established to achieve results
- Collaboration
- Establishes and builds relationships across diverse stakeholders groups both internally and externally, including, but not limited to the Brampton Etobicoke Ontario Health Team
- Collaborates with internal and external stakeholders to create integrated care pathways and an integrated client experience
- Working within a dyad leadership model, the Director p

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