Assistant Clinical Services Manager- Dialysis

3 months ago

Brampton, Canada William Osler Health System Full time

**Company Description**
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today

The Assistant Clinical Services Manager will support the day to day operations of the hemodialysis unit and related satellite stations. In addition,
the incumbent will provide leadership of the Nursing and Health Care Aide staff in the hemodialysis units. This position supports the direct needs of both the patients and staff through frequent rounding and monitoring of all care processes. They are accountable for oversight of the delivery of safe, competent and ethical care. The ACSM is a valued leadership team member with input into both vision and operations of the program

This position will report to the Clinical Services Manager to ensure the program goals and objectives are met and are in alignment with the corporate strategic plan.

**Quality and Safe Patient Care**:

- Oversees the direct needs of both the patients and staff through frequent rounding and monitoring of all care processes
- Supports the implementation of best/leading practices, quality documentation and accountability models
- Facilitates an inter-professional collaborative approach to care, recognizing and maximizing the unique contribution of each team member
- Monitors and respond in a timely manner to quality, safety, risk and other performance/outcome indicators
- Promotes patient and family-centred care. Responds and addresses issues and or concerns identified by patients and families as well as internal and external stakeholders in a timely fashion
- Supports resolution of issues/concerns/ related to operational activities within the hemodialysis service by the CSM

**Leadership and Collaboration**:

- Demonstrates ability and experience in the leadership domains of leading self, leading others, engaging others, achieving results and developing partnerships
- Supports the CSM in achieving program targets, managing risk, improving quality and safety and advancing patient care outcomes within the hemodialysis unit
- Works collaboratively with other hemodialysis team members in reducing waste, adding value, raising standards, improving effectiveness and delivering high performance from the team
- Works collaboratively with the CSM to identify gaps in processes, policies and procedures and support the sustainable delivery of excellent patient-centred care

**People Development and Team Building**:

- Fosters open communication, learning, and professional growth of the nursing staff
- Provides the clinical expertise essential to support managers with effective problem solving and decision making
- Initiates action and reports to the CSM, when staff behavior and/or performance do not meet professional standards
- Provides feedback to the CSM for the completion of performance evaluations for nursing staff and provide performance evaluations of assigned staff
- Creates an environment that empowers individuals to take ownership and responsibility for their actions, promote staff initiative

and nurture high morale and engagement
**Clinical Resource Utilization Management**:

- Advises on, and oversees daily staffing requirements cost-effectively in order to meet daily operational needs of the units
- Identifies issues and challenges; monitor trends requiring targeted interventions and change in practice patterns or processes
- Identifies value-added point of care resources to ensure and optimize safe and effective patient-centred care
- Responsible for supporting the CSM with the completion of time keeping, shift changes, payroll completion and approval

**Life-Long Learning**:

- Demonstrates relevant on-going professional development and commitment to continuing development

**Qualifications**
- Baccalaureate Degree i

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