Regional Manager of Operations

2 weeks ago

Vancouver, Canada Cogir Senior Living Canada Full time

**Description**

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

**Human Focus - Creativity - Excellence**

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today

**This role is based in Edmonton, AB. Must be willing to relocate if not living in Edmonton. Relocation Assistance may be provided**

**Mission**:
**Key Outcomes**:

- Standardized training and onboarding of Executive Directors
- Satisfactory regional compliance to provincial regulations and Revera’s standards and procedures
- Successful implementation and operationalization of new or existing initiatives within the region
- High compliance as measured through internal and external performance benchmarks
- Build and maintain strong relationships with government and community stakeholders
- Improved overall resident experience (as measured by Resident Satisfaction Survey)
- Improved overall employee engagement at the regional level (as measured by Employee Engagement Survey)

**Key Responsibilities**:

- Be efficient and well versed in the operation of all residence’s departments (e.g., Culinary, Housekeeping, Recreation, Health & Wellness, Environmental Services, Front Office and Capital Expenditures)
- Lead and coordinate onboarding of new Executive Directors and if requested, support the same for other department leadership positions;
- Under the guidance of RDO, coach and mentor or retrain site leaders to drive operational efficiency,
- Ensure assigned residences are delivering services in accordance with all applicable legislative/regulatory requirements as well Revera standards;
- In partnership with regional and national teams support the RDO to drive operational and financial efficiencies within the region;
- Participate in the development of annual operating and capital budgets;
- Participate in monthly variance calls;
- Support residences in achievement of their sales & occupancy, financial, quality and people goals;
- Be on site to manage a high risk issue and or to provide coverage as needed;
- Support residences in managing resident and family complaints, and utilize learnings to drive operational excellence through continuous education or hands-on training of existing or new leaders;
- As requested, engage with the Residents/families to welcome feedback and review concerns with a focus on quick resolution;
- Maintain strong community partnerships with key external vendors and stakeholders;
- Support and or lead implementation of policies and procedures to drive compliance to organizational standards and applicable legislation;
- Uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct;
- Complete all other duties as assigned

**Required Education, Credentials and Experience**:

- Degree or Diploma in Business, Marketing, Health or related field
- Minimum of (5) years relevant management experience, preferably in senior care, hotel or hospitality related industry setting
- Supervisory experience of a sizeable multidisciplinary team
- Solid understanding of business planning and processes and key business metricsto be achieved
- Property management and maintenance experience is an asset
- Prior experience in sales and marketing to drive superior performance and results

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