Administrative Manager, Regional Operations

2 weeks ago


Vancouver, Canada PHSA Full time

**Administrative Manager, Regional Operations**

BC Cancer

Vancouver, BC

The Administrative Manager interacts regularly with the Senior Leadership and Managers and functions as a resource regarding service needs, service delivery, labour forecasting and operational activities related to the centralized clerical and administrative functions. This role provides strategic planning and change management support, assesses trends and identifies opportunities for new business developments and business process redesign that optimize resource use and overall continuous quality improvement across programs and support BC Cancer’s strategic direction. The Administrative Manager leads and guides budget preparation and analysis and monitors, tracks and analyzes the performance of business process redesign and quality and utilization enhancement/improvement initiatives. This role communicates with Finance, Human Resources, Payroll and various departments as required to support the clerical and administrative functions across the programs.

**What you’ll do**
- Provide leadership and guidance to designated staff, using effective management techniques, such as coaching, mentoring, skills and leadership development, and performance management, to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards.
- Act as a resource across the programs by providing guidance to leadership regarding staffing, policies and procedures, business processes, and clinical information system navigation related to the centralized clerical and administrative functions.
- Provide support to the development of the business plan and its implementation, ongoing monitoring and revision to facilitate alignment with the strategic directions of the organization.
- Provide strategic planning and change management support of the centralized clerical and administrative functions by leading and performing workflow and workload efficiency analyses, data gathering, and analyzing, drafting, proposing and implementing new or updated workflows and processes. This includes identifying operational inefficiencies, priorities, business efficiency function improvements and remediation strategies and ensuring communication of new and changed workflows, procedures, and policies to staff and relevant parties.
- Develop, maintain, propose and implement clerical and administrative processes, policies, procedures, and reference documentation related to patient scheduling and clinical workflows to ensure the effectiveness of remediation processes and patient data quality assurance. This includes reviewing existing processes, policies and procedures; gathering input; identifying gaps and areas requiring change; and ensuring compliance with accreditation, regulatory and safety requirements and standards. Coordinate clinical service delivery in conjunction with clerical workflows and make changes as required.
- Provide guidance to leadership regarding workforce planning by identifying trends and opportunities, analyzing and forecasting labour needs, analyzing outcome data, and providing input and/or recommendations to regarding staffing, workforce improvement and redesign to support operational needs and priorities.

**What you bring**
- A level of education, training, and experience equivalent to a Bachelor’s degree in Business Administration, Health Administration, Health Sciences or a related discipline
- Minimum of five (5) years’ recent, related experience in a healthcare environment, including two (2) years’ leadership/supervisory experience

You have:

- Proven leadership experience in a management role including successful management of staff in a unionized environment.
- Demonstrated capability of maintaining high level of problem solving and decision-making skills.
- Excellent oral and written communication skills with the ability to communicate effectively and tactfully with individuals at all levels, both internal and external to PHSA, BC Cancer, Medical Affairs and UBC.
- Ability to work independently as well as collaborate in a team setting to accomplish work objectives.
- Ability to plan, organize, coordinate, prioritize and meet deadlines.
- Demonstrated ability to use related software and technology, including Microsoft Office Suite.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Support team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Work collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Commitment to upholdin



  • Vancouver, Canada MD Financial Management Full time

    Requisition ID: 199295 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Manager Regional Administration (MRA) is responsible for administration and operation of the Regional Office and affiliated District Offices. They provide supervision and support to all administrative staff, helping...


  • Vancouver, Canada Scotiabank Full time

        Requisition ID: 199295 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Manager Regional Administration (MRA) is responsible for administration and operation of the Regional Office and affiliated District Offices. They provide supervision and support to all administrative staff, helping them...


  • West Vancouver, Canada Chubb INA Holdings Inc. Full time

    Job Requirements PRIMARY DUTIES Supports, applies the industry regulation and provides training in the area of administrative procedures, ethics and compliance, field compensation, operating accounts, professional development programs, retention and cancellation/ persistency. Prepares at a regional level, comprehensive sales goals, budgets, bonus...


  • Vancouver, Canada Scotiabank Full time

    Requisition ID: 187960 As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. When you join ScotiaMcLeod, you’ll be...


  • Vancouver, Canada Aughdem Recruitment Full time

    **Company Bio**: Our client is a diversified hospitality group based in Vancouver, BC, known for their portfolio of distinguished dining establishments ranging from high-end restaurants to casual eateries. With a focus on exceptional culinary experiences and impeccable service, they have earned a reputation for elevating the dining scene in Vancouver. As...


  • Vancouver, Canada PHSA Full time

    **Manager, Clinical Services, Regional Operations** BC Cancer Vancouver, BC A fantastic opportunity has arisen for a manager to oversee the operating rooms, medical device reprocessing department (MDRD), oral oncology and an inpatient and medical day care unit at Vancouver Centre. It is an exciting time to join BC Cancer as we begin to implement the BC...


  • Vancouver, Canada Community Living BC Full time

    **We are proud to be selected as **one of B.C.'s Top Employers once again!** **If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!** Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with...


  • Vancouver, Canada Securitas Canada Ltd. Full time

    **Job Summary**: Our Regional Account Manager (RAM) will report to the Global Program Manager of Operations for Vancouver, BC. This person will liaise with client representatives to measure contract KPIs and key long-term initiatives, mentor subordinate managers, and ensure compliance with financial performance projections. The RAM will meet or exceed all...


  • Vancouver, Canada Canada Life Assurance Company Full time

    **Job Description**: Reporting to the Regional Service Director, the _Regional Manager, Client Service_ leads a team of service professionals to deliver an industry-leading, customer-focused service experience to our Group Benefits clients. The Regional Manager, Client Service will ensure day-to-day service, education and administration needs of all...


  • Vancouver, Canada BC Cancer Full time

    BC Cancer Vancouver, BC A fantastic opportunity has arisen for a manager to oversee the operating rooms, medical device reprocessing department (MDRD), oral oncology and an inpatient and medical day care unit at Vancouver Centre. It is an exciting time to join BC Cancer as we begin to implement the BC Cancer Plan which has brought significant investment to...


  • Vancouver, Canada Community Living BC Full time

    **We are proud to be selected as **one of B.C.'s Top Employers once again!** **If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!** Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with...


  • Vancouver, Canada VetCare Practice Care Centre Full time

    Overview : We have a unique opportunity for an experienced Regional Operations Manager to oversee and coach our growing Veterinarians and clinical staff. We are passionate and committed to nourishing new talents and this position is critical to enable the performance of our team. Additionally you will be responsible to oversee and lead our day to day...


  • Vancouver, Canada GWL Realty Advisors Full time

    **About GWL Realty Advisors** GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to...


  • Vancouver, Canada Providence Healthcare Full time

    Article Flag: Mandatory Vaccination Please Note: As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be...


  • Vancouver, Canada Starbucks Full time

    **Now Brewing** -Regional Operations Coach (ROC) - West **#tobeapartner** From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service...


  • Vancouver, British Columbia, Canada Compass Group Full time

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...

  • Warehouse Supervisor

    4 weeks ago


    Vancouver, Canada Regional Recycling Full time

    **ABOUT THE OPPORTUNITY...** **Supervisor **(FT; 5 Days/week; 8 hours/day) Compensation ranging from $20/hr to $23/hr, and more (depending on experience), also includes company-paid extended health coverage that includes medical, dental, and vision, after passing probation. **Regional Recycling** is looking to add a hardworking energetic **supervisor** to...


  • Vancouver, Canada BLACKBIRD SECURITY INC. Full time

    Blackbird Security Inc. is hiring a **Security Operations Administrator** to join our **Vancouver, BC** headquarters team. We’re all young professionals and are looking for an energetic, motivated, forward-thinking, and driven Security Operations Administrator who will be very involved in making our company processes and procedures more streamlined and...


  • Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Administration, Level C Job Title Manager, Operations and Administration Department LSI Leadership | Life Science Institute | Faculty of Science Compensation Range $7,400.83 - $11,540.42 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary...


  • Vancouver, Canada Atlas Roofing Corporation Full time

    **Atlas Roof & Wall Insulation** - a Division of **Atlas Roofing Corporation** - specializes in the manufacture of quality engineered polyiso insulation, specialty products, and accessories. Atlas Roof Insulation & Wall Insulation products lead the industry in polyiso insulation boards and facer technology and performance in commercial and residential...