Key Accounts Administrator
6 months ago
**Key Accounts Administrator**
**We Offer**
- 100% Employer Paid Medical and Dental Benefits
- Employer RRSP Matching Program
- Annual Health/Wellness Spending Accounts
- Professional Growth & Development
**What You’ll Do - The Role (Responsibilities)**
**Primary responsibilities**:
- Continuous proactive communication with the customer.
- Collaboration with colleagues to obtain and deliver service reports to the Customer, confirming completion of services in a timely manner.
- Quality assurance in the final invoicing stage with high degree of attention to detail.
- Facilitating smooth transactions though proper pre-approval, purchase orders, and payment means. Assist in collecting receivables as required by the business.
- Ensuring Customer portals and vendor operating systems are kept up to date, including timely and accurate submission of any/all required documentation.
- Fostering annual contract revenue growth.
**Job Duties**:
- Handle all aspects of executing the national account portfolio, ensuring proper documentation of all records.
- Serve as the primary point of contact for the Customer’s administrative team, ensuring
- continuous and proactive communication.
- Participate in regular meetings with staff from all branches to ensure customer satisfaction and foster cooperation.
- Ensure Customer portals and vendor operating systems are properly maintained and kept up to date through timely submission of any/all required documentation.
- Track all work in progress and ensure timely completion by all branches in adherence with the service agreement.
- Track the completion of safety, SOW or MOP documentation as required. Follow-up with
- Handle all correspondence with subcontractors and branch offices including scheduling service and obtaining purchase orders, reports, and invoices in a timely manner.
- Ensure that all recommended repairs are quoted by the service sales team and approved by the Customer prior to proceeding with any additional work. All approved major and minor repairs shall then be scheduled and executed in a timely manner.
- Promptly escalate any customer concerns to the appropriate Service Sales Manager and
- Accurately document any noteworthy information relayed by the technician e.g., parts required, cable lengths, number of techs required for execution, or any other special requirements for future reference, if not already identified/recorded by the Service Manager.
- Invoicing responsibility for specified national accounts including all intercompany and
- Facilitate smooth transactions though proper pre-approvals, purchase orders, and payment means.
- Support the accounts receivable team in collecting payment as required.
- Seek new business with the clients and work with the sales team to explore these potential opportunities.
- Prepare and submit internal reports as required to ensure thorough management analysis by various branches and departments, as required.
- Other tasks and duties as deemed necessary and relevant by management**What You Need (Requirements)**
- 5+ years administrative support experience.
- Ability to manage competing priorities.
- Proficiency in Microsoft Office Suite.
- Ability to troubleshoot basic questions of a technical nature.
- Time management, accountability, and dependability.
- Excellent communication, verbal and written.
- Excellent problem solving, negotiation, and decision-making skills.
- Excellent organizational skills with strong multi-tasking capabilities.
**Working Conditions**
- Manual dexterity required to use desktop computer and peripherals.
- Busy office environment with frequent interruptions
- Extended periods of sitting
- Overtime as required
**SOUNDS LIKE YOU?? APPLY NOW**
**A little bit about Us**
**Our Growth & Culture**:As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so - if you want to be part of our success story, join our family, and grow with us Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED
**Only those selected for an interview will be contacted.**
**No Agencies please.**
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
**Benefits**:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
**Experience**:
- Administrative support: 4 years (required)
- Proficiency in Microsoft Office Suite: 1 year (required)
- Excellent Customer Service: 2 years (required)
Work Location: In person
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