Operations Coordinator

3 days ago


Toronto, Canada Encore Global Full time

**Position Overview**:
Operations Coordinators are responsible for managing the day-to-day operations. More specifically, they coordinate deliveries and pick-ups, plan short-term staffing and support technicians and sales staff both in the office and at events.

**Key Job Responsibilities**:
Short-term staff planning:

- Schedule staff for events confirmed at the last minute
- Modify planning based on client needs and communicate these changes to technicians
- Complete long-term planning based on operational needs

Coordinate logistics:

- Schedule personnel for deliveries and pick-ups
- Plan delivery and pick-up schedules on a daily basis
- Ensure maximum utilization of our truck fleet
- Rent trucks, as needed

Support for events:

- Answer calls from event technicians and help them find solutions to various problems
- Ensure that the chain of communication is always respected
- Be aware of the progress of operations
- Assist the technical staff during the preparation of events

**Job Qualifications**
- 5+ years experience in the audiovisual field
- Bilingual Preferred (French/English)
- Must have a driver's license

**Competencies**
- Ability to work well under pressure, adapt to changing priorities/needs and meet deadlines
- Positive attitude
- Commitment to exceptional customer service / exceeding client expectations
- Strong organizational skills
- Excellent communication and interpersonal skills
- Professional approach


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