Coordinator, Operations

3 weeks ago

Toronto, Canada Toronto Parking Authority Full time
POSITION SUMMARY

Reporting to the Program Manager, Parking Development, the Coordinator, Parking Development is responsible for supporting the implementation of TPA’s annual operating plan as it relates to parking enhancements and technology. The coordinator supports technology-based projects that enhance the customer experience and provides a seamless parking experience at across the TPA’s vast On and Off-Street parking environment. This position will work closely with TPA’s Operations team to support the timely delivery and handover of new parking solutions and services into regular operations.

RESPONSIBILITIES

Operational Excellence & Contract Management Provide project management support in the development of new programs by actively participating in the implementation of all parking development related initiatives, providing an Operations perspective, preparing project plans and documentation, and assisting with roll-out. Supports all aspects of the project’s lifecycle, from planning to closeout, ensuring adherence to the commitments on budget, scope, quality, timeliness, sustainability, risk, strategic impact, and project results. Support departmental projects and programs by reviewing current strategies and processes, undertaking research on best practices, performing qualitative and quantitative analysis, providing recommendations, collecting, and interpreting data and identifying and assessing the pros and cons of possible strategies for implementation. Determine and then complete and submit applicable documentation required to obtain required planning approvals, permits or other approvals related to TPA Parking projects. Conduct field investigations and audits of parking technology; prepare reports, coordinate with stakeholders, issue internal and external work instructions tied with parking equipment or technology. Assist with operational reviews and assessments of TPA’s business processes related to various facets of parking operations and recommend continuous improvement measures to ensure efficiency in workflow and its resources. Create, update, and maintain various data and inventory records as required. Partner Relationship Management Support the collaboration and interaction with internal and external stakeholders. Find alternate ways to share information and activate participation with frontline employees relating to parking initiatives.  Provide cross-functional support with TPA’s Growth and Strategy, Operations, Marketing and Finance teams to ensure collaboration in the execution of operating plans. Track and measure the performance of service from contractors, service providers and other stakeholders relating to the development of TPA’s Parking Portfolio through the use of KPIs and other metrics; recommend and help implement change to drive improved service delivery. Reporting Provide analysis to support decision-making process on project related work. Generate customized reports on a regular and ad hoc basis, relating to the performance of the Parking portfolio including but not limited to revenue, transactions, distinct parking configurations transactions; draw insights and make recommendations based on these reports. Prepare high-level monthly updates (i.e. status, outstanding items) respective projects. Administer progress tracking related to projects, financial targets and other KPIs. Other Perform other duties as may be assigned from time to time. QUALIFICATIONS: Post Secondary Diploma/Degree in a related discipline, including Business Administration, Engineering, Planning, or equivalent field. Minimum three (3) years related experience in supporting and coordinating business projects, particularly those that require integration with customer experience strategies. Minimum two (2) years working alongside project delivery teams. Experience supporting multiple concurrent projects with competing priorities. Experience communicating and collaborating with internal and external stakeholders. Commitment to customer service. Ability to compile data and identify and highlight trends, based on specified requirements. Knowledge of procurement processes and contract management, including purchasing, payables, and tendering. Time management, attention to detail and organizational skills with the ability to effectively manage goals, timelines, and targets, and prioritize work. Self-motivated and able to work independently and as part of a team. Customer-centric approach to delivering great service to customers and stakeholders. Ability to perform effectively in a high-pressure, fast-paced environment. Analytical and problem-solving skills with the ability to identify concerns, gauge gaps and make recommendations where applicable. Strong knowledge of MS Office applications (e.g. PowerPoint, Word, etc.). Proficient in Microsoft Excel with expert-level knowledge and demonstrated experience in utilizing advanced formulas and functions. Knowledge of business intelligence tools (e.g. PowerBI, Tableau) and data management / procurement (i.e. SAP) is considered an asset. Valid G driver’s license for the Province of Ontario, with access to a personal vehicle for site visits. Ability to acquire knowledge of the TPA’s On-Street and Off-Street programs and business activities, in order to help obtain, identify, and analyze and validate operational performance issues. Strong commitment to the organization’s Core Values and cultural change. Internal candidates: No new or reclassified employee with less than one (1) year’s continuous on the job service may apply. *** Please note, the internal title of this position is Coordinator, Parking Development

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