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Customer Experience Specialist

4 months ago

Vancouver, Canada Kinnos, Inc. Full time

The role of the Customer Experience Specialist-Canada is to ensure Highlight technology adoption and utilization at existing and new accounts in Canada, with a focus in Vancouver. This role will help manage implementations, monitor and ensure weekly utilization, build relationships with champions and stakeholders, and be an on-site resource in the respective geography.

Key job responsibilities include:

  • Lead account management of day-to-day activities at multiple healthcare sites
  • Lead activities including observation cleans, in-servicing, rounding, troubleshooting, training, and developing account champions
  • Manage account utilization, staff training, and weekly rounding support/communication with a major Health Authority
  • Build relationships and develop site leads and stakeholders at each facility
  • Continuously enforce the essential benefits of the technology to direct users and to key stakeholders
  • Manage new pilots/implementations at acute and non-acute healthcare facilities in respective geography
  • Assist with data collection to help support the ROI model

Job dimensions include weekly on-site support/reporting of utilization at facilities, weekly meetings with site leads, weekly communication and meetings with Kinnos’ commercial team, and continuous training + launch of new facilities and products in Canada.

Skills/Experience

Minimum 5-8 years in Sales, Business Development in Medical Device/Infection Prevention Sales

  • Experience in whole-house practice change highly preferred
  • Experience with Quality/IP/EVS highly preferred
  • Experience in building a market with a novel technology
  • Located in and willing to travel across BC
Education Requirements

Bachelor's Degree in Business or medical sciences field

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