Team Leader, Customer Service

2 months ago


Montréal QC, Canada Groupe Vision New Look Inc Full time

**ABOUT US**
Welcome to New Look Vision Group Inc (GVN), recognized as one of Canada's best-run companies. As a member of our extended family, you'll be joining a company that values transparency, ambition, respect and accountability.

Our company boasts an impressive network of 477 stores, including 417 in Canada and 60 in the United States. Since 2013, under the leadership of our current team, GVN has experienced spectacular growth,

To work with us is to evolve within a Canadian optical leader that places the well-being of its customers and employees at the heart of its concerns. Our commitment to customer satisfaction and team well-being is at the heart of our mission.

We pride ourselves on maintaining a friendly work atmosphere and creating a positive, stimulating environment. At GVNL, we firmly believe that corporate culture and mutual support are essential to achieving our common goals. We're more than a successful company, we're a community that's growing together.

Join us at Groupe Vision Newlook, where vision goes beyond eyewear, and together we shape the future of optics while promoting transparency, ambition, respect and accountability.

**JOB SUMMARY**
This position is responsible for supervising the Customer Service team, including monitoring employee productivity, coaching and assisting with specific tasks when necessary. It also includes managing orders with suppliers and coordinating to meet sore needs.

The position is a 12-month contract with possibility permanent employment.

**WHO ARE YOU?**
If you're organized, responsive, problem-solving, collaborative and have a sens of leadership, then you could be the customer service team leader we're looking for.

**RESPONSIBILITY**
- Supervise the Customer Service team
- Monitor employee productivity and provide coaching and constructive feedback
- Place and follow-up orders with suppliers
- Pui in place the necessary means to respond adequately to store needs
- Assis the Customer Service team with tasks as required
- Carry out any other related tasks as requested by immediate supervisor

**SKILLS**
- Acts as an ambassador of New Look Vision Group Inc. in attitude and actions
- Attention to details
- Autonomy and sense of responsibilities
- Ability to multi-task and prioritize daily workload
- Strong interpersonal skills
- Ability to work to tight deadlines
- Strong prioritization and emergency management skills
- Strong organizational, communication and teamwork skills

**QUALIFICATIONS**
- 5 to 7 years relevant customer service experience
- 2 to 3 years surpervisory experience
- Bilingual with excellent verbal and written communication skills in French and English
- Solid knowledge of MS Office

**WHY US?**
- Work with motivated and passionate teams
- Hybrid work (75% working from home and 25% in office)
- Comprehensive group insurance coverage, including dental care
- Access to an innovative telemedicine program
- Choose a new pair of glasses every year
- Access to discounts for family and friends
- Be part of the first optical retailer to be certified eco-responsible



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