Application Support Specialist

2 months ago

Toronto, Canada Avenza Full time

About us:
Avenza is redefining how customers create and interact with maps and is having a lot of fun in the process. Our Vision is to be the premier technology company for map creation, distribution and use. We are a growing team of software developers, QA Specialists and GIS experts that are passionate about our products. We have been successful as a team for more than 20 years and we take pride in creating software that is used by thousands of professionals and millions of users all over the world. Openness, collaboration and innovation are the cornerstones of our culture.

We are located only steps from the Davisville subway station. We offer a fun, exciting and flexible work environment. You will have the chance to interact with a global clientele from small businesses to large international organizations. If you thrive in a challenging environment, and are capable of multitasking and have a passion for all things spatial, join us

Job Summary:
You will be working with a small and tightly integrated support team, working to help our clients. We need your expertise to elevate our team to the next level, while also offering guidance to our customers.

You Will:

- Provide assistance for prospective customers employed in a variety of mapping / GIS companies, governments and educational institutions
- Assist the Avenza Map Store Team with georeferencing, map reviews and vendor support

You Have:

- A minimum of one-year practical work experience in a customer service environment (technology/software experience preferred)
- Basic understanding of general geography, GIS and mapping science foundations of geodesy and related concepts and terminology
- Genuine interest in troubleshooting and resolving complex cartographic, GIS and software-related issues
- Experience and proficiency working with, configuring and troubleshooting Android and iOS mobile devices
- Excellent communication skills (written and verbal)

You May Also Have:

- Completion of an accredited cartographic or GIS educational program or equivalent work experience
- General IT (Windows / Mac / Unix / Linux) and TCP/IP networking skills
- Experience working with Adobe Creative Suite products, specifically Adobe Illustrator and Adobe Photoshop
- Experience with Avenza MAPublisher, Geographic Imager, the Avenza Maps app, Spatial Databases
- Familiarity with online data portals, WMS / WFS servers, online mapping (Google Maps, MapBox TileMill)
- Leadership and presentation skills
- Bilingual English/French and/or Spanish capabilities is a highly valued asset

**Benefits**:

- Extended health care
- Dental care
- Vision care
- Life insurance
- AD&D insurance
- Long term disability insurance
- Health care spending account

Avenza is an equal opportunity employer. We are dedicated to providing accommodations in all parts of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. If you require any accommodation, we will work with you to meet your needs. Any information received related to accommodation needs of applicants will be addressed confidentially.

We thank all applicants for their interest in exploring employment opportunities with Avenza; however, only those selected for an interview will be contacted.

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