Application Support Specialist

4 weeks ago

Toronto, Canada Scotiabank Full time

Requisition ID: 192647

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**The Team**

The Global Wholesale and Risk Technology Team is a crucial part of the Global Technologies Applications team. This is an opportunity to work in the exciting world of Capital markets. We are looking for a **Senior Application Support Specialist** to join this dynamic team.

**Is this role right for you? In this role you will**:

- Ensure incident and change management processes are executed as mandated, partnering with various internal teams and divisions for reporting purposes and to develop necessary improvements for improved operational efficiencies, reduced costs and improved customer satisfaction.
- Manage resolution of service delivery - escalate issues, lead service recovery teams, ensure that root cause analysis is conducted.
- Ensure internal support processes are understood, documented, validated, updated & communicated to key stakeholders.
- Timely reporting, with respect to: Support Status; Incident Management; Time Management.

**Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**:

- Unix/Linux and Windows strong working knowledge
- Solid understanding of financial markets and products, in particular Fixed Income & Rates
- A strong focus on client service and delivery with trading desk facing experience
- Knowledge of ION Trading Systems, particularly ION MarketView, (PXE, Refdata, Trading Server, etc.) and Anvil
- Working knowledge of various Bloomberg tools (calculators, security lookup, etc.)
- Experience supporting trading systems and how trades flow front to back. Should be comfortable assessing trading systems/components to investigate trade breaks, connectivity, and data issues
- Python / SQL Scripting experience (nice to have)

**What's in it for you?**
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
- We provide you with the tools and technology needed to create beautiful customer experiences.
- You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
- Onsite cafeteria.
- We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (pension & profit sharing), generous vacation, personal & sick days, personal development funding, maternity leave top-up, parental leave and much more.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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