Cloud Application Support Specialist

2 weeks ago

Toronto, Canada CGI Full time

The Global Security (GS) organization of which the Global Security Operation Center (GSOC) is part, is responsible for the protection and defense of CGI members, assets and data using logging, monitoring, SIEM/SOAR, endpoint security and other advanced on-prem and cloud technologies.

As a member of the GSOC team, the Cloud Application Support Specialist will be responsible for daily operations, maintenance and monitoring of cloud-based security solutions.
Together with CGI internal service providers responsible for providing on-prem and cloud hardware and network infrastructure, the Cloud Application Support Specialist will ensure the availability and performance of cloud-based security solutions.

**Insights you can act on**

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

**Your future duties and responsibilities**

The Cloud Application Support Specialist is responsible for any or all of the following activities:
Operations and Maintenance
- Work with project teams and Subject Matter Experts (SMEs) to onboard new cloud-based technologies on an as required basis.
- Document all custom configurations not covered by vendor documentation.
- Assist with managing GSOC cloud subscriptions.
- Ensure all planned changes are managed using Change Management best practices.
- Ensure compliance with CGI Global Security standards.

Monitoring, Incident Reporting

Troubleshooting and Incident Resolution
- When cloud-based security solution incidents are reported, troubleshoot, and determine root cause and required corrective action in a timely manner.
- Ensure lessons learned through root cause analysis and troubleshooting are documented.

Collaboration and Continuous Improvement
- Continuously look for opportunities to share knowledge with teammates using oral and written communication skills.
- Help project teams achieve their cost, schedule and quality goals by completing tasks on time and with quality.

**Required qualifications to be successful in this role**

Experience / Expertise
- Cloud Security Infrastructure Support
- Security Solutions Support
- Security Infrastructure Support
- IT and/or Security Innovation and automation

Education and Certifications
- Degree in IT Security, Engineering or Technology related fields a major plus
- Relevant certifications are highly desirables

Cloud Security Application Support Experience:

- Experience in support Cloud Security Posture Management (CSPM) solutions (i.e: Fugue)
- Experience in supporting SIEM Solutions (i.e: Elastic, Splunk, ArcSight, Qradar, Azure Sentinel)
- Experience is using infrastructure automation solutions (ie: Ansible, Puppet, Chef, Salt, etc.)
- Experience with various log sources and security services from public cloud providers (i.e: AWS Security Hub, Azure Sentinel, Azure Security Center, Azure Monitor Logs, etc.)
- Strong understanding of identity and access management in cloud environments (i.e: Azure Active Directory)
- Understanding of enterprise scale cloud subscriptions
- Understanding of hybrid cloud environments

**Skills**:

- Strong understanding of Linux and Windows based operating systems
- Understanding of scripting (bash shell scripting, Python, PowerShell, etc.)
- Understanding of common data formats such as JSON, YAML, XM, Markdown
- Understanding of security operations
- Understanding of data protection
- Communication (Oral/Written) (English and French a major plus)

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