Bilingual Call Center Agent

1 month ago

London, Canada Bill Gosling Outsourcing Full time

_Êtes-vous bilingue (français/anglais) ?_
- Aimez-vous parler aux clients au téléphone ?_
- Êtes-vous empathique, orienté vers le détail et profiter de la résolution de problèmes ?_

We are currently hiring **Bilingual (French/English) Call Center Agents** to add to our Team.
- **Full-Time Opportunities**:

- **Competitive Salary**:

- **Hybrid work environment (minimum of 1 day per week in office)**:

- **Equipment will be provided by us**:

- **Fluent in French & English**:

- **First Day of orientation will be onsite**

**WHAT YOU WILL DO**

As a Bilingual Call center Agent,
- Review account status/information thoroughly using the available tools and find the best solution for the customer where applicable. Take necessary follow-up actions until the customer issues are fully resolved.
- Negotiate payment terms/arrangements if applicable.
- Review account status/information thoroughly to understand the customer’s inquiry/need.
- Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
- Recommend appropriate solutions, products, and/or alternative options to resolve customer inquiries/need, if applicable.
- Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
- Champion company core values and other company programs
- Other duties as assigned

**WHY WORK WITH US**
- Salary starting at **$21.00/ hour + Potential Bonus** (if applicable)
- Health & Dental Benefits are available after an initial waiting period
- Casual Dress Code
- An amazing work culture where you can learn and grow
- Full Time - Various shifts including afternoons, evenings, and weekends
- Hybrid work environment (minimum one day per week in office, as per client requirements)

**ABOUT YOU**
- **You must be fully fluent in both French and English **(written and verbal)
- You enjoy talking to people on the phone
- You are empathetic, a good listener, and want to help others
- You have a desire to grow and drive your career forward

**WHO ARE WE**
- Bill Gosling Outsourcing provides business solutions to our clients with various services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call _center _industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business._

We provide career opportunities in Customer Service and Sales, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.

**Office Location: London, Ontario**

Located in: Citi Plaza

355 Wellington St Unit 225

London, Ontario

N6A 3N7

**CHECK US OUT FOR YOURSELF**
- Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence._

**Salary**: $19.00-$21.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in London, ON N6A 3N7

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