Call Centre Agent

2 weeks ago


London, Canada Aerosports Trampoline Park Full time

'''Duties'''
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services to customers
- Handle and resolve customer complaints or concerns
- Schedule party and group bookings
- Maintain customer records by updating account information
- Follow communication procedures, guidelines, and policies when interacting with customers
- Conduct outbound sales/Customer service calls

'''Requirements'''
- Fluent in English both written and verbal communication skills
- Strong customer service skills with the ability to actively listen and empathize with customers
- Excellent problem-solving skills to address customer concerns effectively
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Strong interpersonal skills to build rapport with customers and work well within a team
- Flexibility to work various shifts including evenings, weekends, and holidays if required

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Job Types**: Full-time, Part-time
Part-time hours: 25-40 per week

**Salary**: From $16.55 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- London, ON N6J 2N4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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