IT Service Desk Analyst
4 weeks ago
IT Service Desk Analyst
- Vancouver, British Columbia, Canada
- |
- req4039
- **IT Service Desk Analyst**
**Permanent, Full-time***
**Location - Canada, Vancouver**
**Career Level 7**
**Salary: $68,000 - $70,000 (CAD)**
**Closing date - 04**th** December 2024**
**Who we are**:
We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.
You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
**About the role**:
As the face of Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support to the various business units across the Drax Group.
You will be responsible for always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support you provide will be through a combination of walk-up and deskside support as well as remote support to customers in other Drax locations globally.
**Who we’re looking for**:
You’ll be a driven and enthusiastic individual with great customer service skills good attention to detail and able to prioritise and manage your own workload in line with business expectations.
You’ll be required to have the following experience and knowledge:
- Experience of working in a 1st line IT support role
- Windows operating systems
- Active Directory / Group Policy / SCCM / Intune
- Microsoft Office/ Microsoft Exchange/ Office 365/ Microsoft Cloud Services
- Mobile Device Management, including Windows and Apple devices
- Meeting room audio/visual
- Installation, configuration, troubleshooting and maintenance of desktop hardware and software
**Rewards and benefits**:
As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get:
Benefits Plan with no waiting period
- RRSP - Registered Retirement Savings Plan (colleagues receive up to 6% matching)
- ESPP - Employee Stock Purchase Plan
- EFAP - Employee Family Assistance Program with Telemedicine Services
- Employer Provided Access to Health and Financial Apps
- Bonus per career level
- We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that s a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come.
**Together, we make it happen.**
At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approach here.
**How to apply**:
Think this role is for you? Click the ‘’ button to begin your Drax journey.
If you want to find out more about Drax, check out our LinkedIn page to see our latest news.
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