Clinical Service Desk Analyst

3 weeks ago


Burnaby, Canada NTT DATA Full time

**Req ID**: 68281

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be

We are currently seeking a
**Clinical Service Desk Analyst - AUXILIARY **to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

**Purpose of Position**

**Accountabilities**
- Applies knowledge of clinical systems, clinical workflows, and/or healthcare to investigate issues and resolve client-reported issues.
- Applies strong verbal and written communication skills to guide end-users to provide the required details to support call resolution.
- Leverages knowledge of articles and his/her expertise to analyze and process incidents. Captures call details in NTT DATA's ITSM solution.
- Thoroughly and accurately documents end-user comments.
- Leads resolution of problems with significant impact by working closely with staff in other service units
- Closes or escalates the tickets in a timely manner. Assigns appropriately to other support groups incidents that cannot be resolved at the 1.5 level.
- Monitors tickets for trends and reports them.
- Monitors the Enhanced Support Services and escalations.
- Assists with unscheduled outage management including Front End Phone Messages (FEM)
- Handles special services and procedures. Participates in special or unexpected projects as assigned.
- Represents the CSD as a process expert, including client-facing meetings.
- Acts as a resource for and mentors and advises, new CSD employees by sharing experience, knowledge, and lessons learned.
- Identifies gaps in knowledge articles and opportunities for improvement and communicates these to the appropriate CSD Knowledge Manager. Draft and review documentation for the NTT knowledgebase
- Other duties as assigned.

**Qualifications**
- Physical ability to perform the responsibilities and duties of the position.
- Minimum University/College degree or diploma in relevant healthcare or IT-related area
- Ability to communicate effectively in English, both verbally and in writing
- Ability to work all shifts, including nights and weekends.
- Ability to work from NTT DATA's Burnaby or Victoria office.

**Specific Mandatory Technical Skills**
- Minimum 6 months of technical troubleshooting experience (troubleshooting experience in a call center environment preferred)
- Fast, accurate typing/keyboarding Skills are required. (Minimum 60 words per minute preferred)
- Can demonstrate critical thinking and troubleshooting capability in an interview setting.
- Can demonstrate knowledge of clinical workflows and understanding of clinician roles in an interview setting.
- Can demonstrate customer service ideology in an interview setting.

**Financial Responsibility**
- This position has no financial responsibilities.

**Direct Supervision**
- This position provides no direct supervision.

**About NTT DATA Services**

NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital,

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

**NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard**

**to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.**

INDHCLSMC



  • Burnaby, Canada NTT DATA Full time

    **Req ID**: 68161 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be We are currently seeking a Clinical Service Desk Analyst - Full time to join our team in Vancouver, British Columbia (CA-BC), Canada...


  • Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    The - **IT Services** department at BCIT requires a confident, customer-oriented, resourceful, and enthusiastic - **Service Desk Analyst - Tier 1/Junior** to function as part of their Service Delivery - Service Desk Team. BCIT’s ITS department is currently seeking a - ** temporary, full-time (1.0** **FTE** **) Service Desk Analyst - Tier 1/Junior.** IT...


  • Burnaby, Canada British Columbia Institute of Technology Full time

    Position Summary BCIT’s Information Technology Services department is seeking a regular, full time (1.0 FTE) Service Desk Analyst (Tier 3/Senior) who is confident, customer-oriented, resourceful, and enthusiastic to function as part of their Service Delivery – Service Desk Team. This is a permanent position. IT Services is a dynamic environment...


  • Burnaby, Canada Refrigerative Supply Limited Full time

    Scopeof the position You are a self-motivatedachiever who gains satisfaction from providing excellent customer service andthrives in a high-paced team environment. This role includes handling servicerequests, incident management and administrative duties. You are excited about working in a high-pacedenvironment that provides multiple opportunities to...


  • Burnaby, Canada CB Canada Full time

    Learning and Development AnalystOn behalf of our client, Procom is currently seeking a Learning and Development Analyst.Learning and Development Analyst Job Duties:Work with Senior Change Lead, Senior PMs and managers to identify learning needs and design effective training programs Document learning needs assessment and training planWork with managers to...


  • Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 2 - Practice Analyst- Position Classification- Band 2- Union- N/A- Work Options- Hybrid- Location- Burnaby, BC V3J 1N3 CA - Courtenay, BC V9N 8H5 CA - Fort Nelson, BC V0C 1R0 CA - Multiple Locations, BC CA (Primary) - Nanaimo, BC V9T 6L8 CA - Port Moody, BC V3H 5C9 CA - Prince George, BC V2N4P7 CA - Surrey, BC V4P 1M5 CA - Victoria, BC...


  • Burnaby, Canada Simon Fraser University Full time

    Union/Affiliation: **C.U.P.E. Local 3338** - Pay range: **$22.16 hourly plus 9% in lieu of benefits** - SFU Department Descr: **IT Services - Service Desk** - Position Grade: **5** - # of openings: **12** - Biweekly Hours: **variable** **About the Role** Full


  • Burnaby, Canada Simon Fraser University Full time

    Union/Affiliation: **Administrative and Professional Staff (APSA)** - Pay range: **$77,557 to $92,512 annually** - SFU Department Descr: **Student Services - Residences** - Position Grade: **9** - # of openings: **1** - Biweekly Hours: **72** **Who We Are** Residence and Housing is an integral part of SFU’s academic and educational programs and services....


  • Burnaby, British Columbia, Canada Procom Full time

    Business Analyst - InformaticsOn behalf of our client, Procom is currently seeking a Senior Business Analyst for a six (6) month engagement based in Burnaby, British Columbia. While this client is pleased to offer a remote work model when possible this role will require frequent site visits to the head office in Burnaby.Business Analyst - Informatics Job...


  • Burnaby, Canada PHSA Full time

    The Revenue Services Support Analyst performs duties to providedepartmental support for a variety of database systems and related processeswithin Revenue Services. Duties include providing first line business and systemsupport for a variety of departmental users utilizing department-specific software, Billing systems, Clinical applications and Accounting...

  • Clinic Receptionist

    1 month ago


    Burnaby, Canada Olive Tree Medical Clinic Full time

    Olive Tree Clinic is a multidisciplinary clinic located in the Burnaby/Coquitlam area surrounded by apartment buildings, major banks, lots of restaurants and retail stores. The clinic is easily accessible via public transportation, 5-min walk from Lougheed Town Centre station. Our aim is to always offer a high level of quality treatment plans and care to...

  • Testing Analyst

    1 month ago


    Burnaby, Canada CB Canada Full time

    Testing AnalystOn behalf of our client, Procom is currently seeking a Testing Analyst.Testing Analyst Job Duties:Demonstrated experience understanding the testing effort by analyzing the requirements of project,Ability to estimate time, resources and budget required to perform the testing,Experience defining the testing strategy,Work experience with...


  • Burnaby, Canada Houle Electric Limited Full time

    **About the position**: Currently, we are looking for an eager **Desktop Support Analyst** for our Corporate IT team, based in Burnaby. The Desktop Support Analyst is a key member of the HelpDesk team, the first point of contact for employees when they are looking for IT support. **Desktop Support Analyst Duties and Responsibilities**: - Manage Help Desk...


  • Burnaby, Canada Simon Fraser University Full time

    Union/Affiliation: Administrative and Professional Staff (APSA) Pay range: $77,557 to $92,512 annually SFU Department Descr: Student Services - Residences Position Grade: 9 # of openings: 1 Biweekly Hours: 72 Who We Are Residence and Housing is an integral part of SFU’s academic and educational programs and services. The unit supports the...

  • Business Analyst

    1 month ago


    Burnaby, Canada CB Canada Full time

    Business AnalystOn behalf of our client, Procom is currently seeking a Business Analyst.Business Analyst Job Duties:the Business Analyst will be key members of the Cloud Services team.  The team is seeking qualified project resources to support the gathering and documentation of business requirements needed to implement IT infrastructure, cloud, and other...


  • Burnaby, Canada CB Canada Full time

    Change and Communications AnalystOn behalf of our client, Procom is currently seeking a Change and Communications Analyst.Change and Communications Analyst Job Duties:The Change and Communications Analyst will provide the following services required to support the transition to Microsoft Exchange Online, Teams, and other Cloud Services projects: Apply a...

  • Fo 18r

    1 month ago


    Burnaby, Canada BC Public Service Full time

    Posting Title- FO 18R - Budget Analyst- Position Classification- Financial Officer R18- Union- GEU- Location- Burnaby, BC V3J 1N3 CA (Primary)- Salary Range- $58,319.24 - $66,096.20 per annum- Close Date- 3/23/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Liquor Distribution Branch- Ministry Branch /...

  • Fo R18

    4 weeks ago


    Burnaby, Canada BC Public Service Full time

    Posting Title- FO R18 - Regulatory Analyst- Position Classification- Financial Officer R18- Union- GEU- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary)- Salary Range- $62,255.85 - $70,557.73 annually. Rates effective April 9, 2023.- Close Date- 4/21/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service ->...


  • Burnaby, Canada AgeCare Full time

    The Opportunity: Reporting to the IT Manager, the Technical Support Analyst is responsible for providing remote residences with support and maintenance within the organization’s desktop computing environment. Within the scope of this position, the incumbent takes on a key role to continually provide an environment promoting a culture of client safety and...

  • Front Desk Agent

    1 month ago


    Burnaby, Canada Coast Hotels Full time

    Overview: **Duties**: - Greet guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and direct inquiries to the appropriate department - Assist guests with inquiries and provide information about hotel services - Handle guest requests promptly and courteously - Process reservations and cancellations...