Level 1 User Support Technician
5 days ago
Alteo is looking for a Level 1 User Support Technician for a contract based in Montreal.
** Hybrid work **
** Duration of the contract: 6+ month **
The Level 1 User Support Technician is responsible for supporting the IT team in performing tasks and providing technical support to users. Its role is to ensure the installation, configuration, maintenance and proper operation of the company's IT and telecommunications equipment. His responsibilities include salesforce support for the SalesForce software and training new users.
**Responsibilities**:
- Assist, guide, troubleshoot users across Canada and solve the various computer problems they face
- Train new users on Salesforce
- Ensure proper operation and upgrade of computer equipment and
- telecommunications of the entire computer park
- During hardware and software malfunctions, make the diagnosis and take measurements
- necessary to solve the problems
- Maintain the inventory of software and equipment (computers, servers, components
- network and peripherals, monitoring tools, cell phones and tablets) in order to facilitate
- maintenance and renewal
- Manage Active Director user accounts
- Maintain up-to-date knowledge of the latest technological developments to always be
- able to diagnose and solve problems encountered by customers
- Document and develop procedures related to technical support and resolutions of
- problems
- Participate in different infrastructure projects based on Linux, Windows including virtualization
**Profile**:
- DEP/DEC in IT or equivalent
- 2+ years of experience in a similar position
- Excellent troubleshooting and problem-solving skills
- Ability to propose new and creative solutions
- Ability to prioritize tasks and work in a dynamic environment, meaning emergency
- Offer quality customer service
- Knowledge with:
- Office 2013, Outlook 2013, Windows 7 and 10
- Windows 2008/2012 servers
- Active Directory, TCP / IP, DNS, DHCP
- Salesforce (asset)
- printer and WSUS management (asset)
- Mitel VoIP telephone systems (asset)
- Excellent communication skills (written and spoken) in both French and English
** Travail hybride **
** Durée du contrat : 6+ mois **
Le Technicien Support aux Usagers Niveau 1 est appelé à supporter l'équipe informatique dans l'exécution des tâches et de fournir un soutien technique auprès des utilisateurs. Son rôle est de s’assurer de l’installation, la configuration, l’entretien et le bon fonctionnement des équipements informatiques et de télécommunication de l’entreprise. Il a parmi ses responsabilités le support de la force de vente pour le logiciel SalesForce ainsi que la formation des nouveaux utilisateurs.
Responsabilités:
- Assister, guider, dépanner les usagers à travers le Canada et résoudre les différents problèmes informatiques auxquels ils font face
- Effectuer la formation des nouveaux utilisateurs sur Salesforce
- Veiller au bon fonctionnement et assurer la mise à niveau des équipements informatiques et de
télécommunications de l’ensemble du parc informatique
- Lors de défectuosité matérielle et logicielle, effectuer le diagnostic et prendre les mesures
nécessaires afin de résoudre les problèmes
- Tenir à jour l’inventaire des logiciels et équipements (ordinateurs, serveurs, composantes
réseautiques et périphériques, outils de monitoring, cellulaires et tablettes) afin d’en faciliter
l’entretien et le renouvellement
- Gérer les comptes des usagers Active Director
- Maintenir à jour ses connaissances des dernières évolutions technologiques afin d’être toujours
en mesure de diagnostiquer et de résoudre les problèmes rencontrés par la clientèle
- Documenter et développer des procédures reliés au soutien technique et aux résolutions de
problèmes
- Participer aux différents projets d'infrastructure basée sur Linux, Windows dont la virtualisation
Profil:
- DEP/DEC en informatique ou l'équivalent
- 2+ années d’expérience dans un poste similaire
- Excellentes compétences en matière de dépannage et de résolution de problèmes
- Capacité de proposer des solutions nouvelles et créatives
- Capacité à prioriser les tâches et à travailler dans un environnement dynamique, sens de
l’urgence
- Offrir un service à la clientèle de qualité
- Connaissances avec:
- Office 2013, Outlook 2013, Windows 7 et 10
- Serveurs Windows 2008/2012
- Active Directory, TCP/IP, DNS, DHCP
- SalesForce (atout)
- gestion des imprimantes et de WSUS (atout)
- Systèmes téléphoniques Mitel VoIP (atout)
- Excellentes aptitudes à communiquer (écrit et parlé) en français comme en anglais
Type d'emploi : Temps Plein
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