Level 1 IT Technician

3 weeks ago

Montréal, Canada Alteo Full time

Alteo is looking for a Level 1 IT Technician for a permanent position based in Montreal.

** Hybrid model: 2 days in the office / 3 days telecommuting **

**Responsibilities**:

- Assist users with the installation, configuration and ongoing usability of system hardware and software
- Provide daily technical support to operations and systems
- Verify functionality of hardware and software components
- Diagnose and resolve hardware and software problems in person, remotely and by phone
- Answer user's computer questions
- Analyze user problems, provide appropriate solutions and document problem resolution steps in the ticketing system (ServiceDesk)
- Document installation and maintenance procedures and problem solutions.
- Manage calls and service tickets with our suppliers.
- Take ownership of issues, make recommendations for installation, solutions, maintenance and support

**Profile**:

- AEC/DEC in IT or equivalent.
- 1+ years experience as an IT technician.
- Experience supporting the Office suite and Active Directory
- You will need to be very comfortable diagnosing user problems without having a pre-established diagnostic script
- Be problem-solving oriented and highly attentive to detail
- Ability to meet deadlines and effectively manage stress in high pressure situations
- Ability to effectively communicate technical concepts to a diverse audience
- A strong sense of discretion and confidentiality is required
- Be a self-starter
- Good experience and knowledge of the Windows environment
- Knowledge of remote support tools
- Knowledge of the Citrix environment (Asset)
- Knowledge of ticketing tools for IT support (Asset)
- Experience working in a multi-divisional support environment (Asset)
- A+ certification (Asset)
- Bilingual English French

Alteo est à la recherche d'un Technicien TI Niveau 1 pour un poste permanent basé à Montréal.

** Modèle hybride: 2 jours au bureau / 3 jours en télétravail **

Responsabilités:

- Assister les usagers à l’installation, à la configuration et à la facilité d’utilisation continue du matériel et des logiciels du système
- Offrir un soutien technique quotidien aux opérations et aux systèmes
- Vérifier la fonctionnalité des composants matériels et logiciels
- Diagnostiquer et résoudre les problèmes matériels et logiciels en personne, à distance et par téléphone
- Répondre aux questions informatiques des usagers
- Analyzer les problèmes des usagers, fournir des solutions appropriées et documenter les étapes de résolution de problèmes dans le système de billetterie (ServiceDesk)
- Documenter les procédures d’installation, de maintenance et les solutions aux problèmes.
- Gérer les appels et billets de services auprès de nos fournisseurs.
- Prendre en charge les problèmes, formuler des recommandations en matière d’installation, solutions, maintenance et de support

Profil:

- AEC/DEC en TI ou l'équivalent.
- 1+ années d’expérience en tant que technicien TI.
- Expérience à supporter la suite Office et Active Directory
- Vous devrez être très à l’aise à diagnostiquer des problèmes d’usagers sans avoir de script de diagnostique préétabli
- Être axe à la résolution des problèmes et être très attentif aux détails
- Capacité de respecter les délais et de gérer efficacement le stress dans les situations de haute pression
- Capacité de communiquer efficacement les concepts techniques à un public varié
- Un fort sentiment de discrétion et de confidentialité est requis
- Être autonome
- Bonne expérience et connaissance de l’environnement Windows
- Connaissance des outils de support à distance
- La connaissance de l’environnement Citrix (Atout)
- La connaissance d’outils de billetterie pour le support informatique (Atout)
- Avoir travaillé dans un environnement supportant de multiples divisions (Atout)
- Certification A+ (Atout)
- Bilingue anglais français

  • Payroll Technician

    3 weeks ago

    Montréal, Canada Olameter Corporation Full time

    **We are hiring a Payroll Technician!** This position is responsible for monitoring, reviewing and entering timesheets received from field employees for the piecework completed, as well as some hourly work performed. Validate the imports against the employees’ timesheets and address any discrepancies with the Managers. Calculate and pay special additional...

  • Computer Technician

    1 month ago

    Montréal, Canada Guillevin International Full time

    Computer Technician - Level 1 & 2 Status: Regular, Full time **Location**: Montréal, Quebec Job Description Under the supervision of the Helpdesk Manager, within the IT Operations team, the Technical Support Agent will provide support to Guillevin employees and its subsidiaries. He/she will serve the employees of the Montreal head office on site, and...

  • Computer Technician

    2 weeks ago

    Montréal, Canada Guillevin International Full time

    Computer Technician - Level 1 & 2 Status: Regular, Full time **Location**: Montréal, Quebec Job Description Under the supervision of the Helpdesk Manager, within the IT Operations team, the Technical Support Agent will provide support to Guillevin employees and its subsidiaries. He/she will serve the employees of the Montreal head office on site, and...

  • Supervisor, Level 3 support technician

    3 weeks ago

    Montréal, Canada Fed IT Full time

    Hello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...

  • Field Service Technician

    1 week ago

    Montréal, Canada IT Unlock Consulting Full time

    We are looking for a Field Service Technician with 3 years of experience with PC skills, troubleshooting, basic knowledge of networking, hardware, operating system and basic knowledge of electronics skills like working with ATMs is a plus. **Salary**: $45,000.00-$65,000.00 per year Schedule: - 8 hour shift - Monday to Friday Ability to...

  • IT Technician

    2 weeks ago

    Montréal, Canada Groupe Access Inc Full time

    Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let - **Groupe Access Powered by MSP Corp.** be your next step to success.As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small....

  • IT Technician

    2 weeks ago

    Montréal, Canada MSP OPERATIONAL CORP Full time

    Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let **Groupe Access Powered by MSP Corp.** be your next step to success. As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small....

  • Analyst, IT Support

    3 weeks ago

    Montréal, Canada Reitmans (Canada) LtéeLtd Full time

    Description de l'entreprise **Who we are**: At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to...

  • Analyst IT Support

    3 weeks ago

    Montréal, Canada Reitmans (Canada) LtéeLtd Full time

    Description de l'entreprise **Who we are**: At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to...

  • Analyst IT Support

    4 weeks ago

    Montréal, Canada Reitmans (Canada) LtéeLtd Full time

    Description de l'entreprise **Who we are**: At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to...

  • Analyst IT Support

    2 days ago

    Montréal, Canada Reitmans (Canada) LtéeLtd Full time

    **Company Description** Who we are**: At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to create...

  • Level 2 IT Support Technician

    2 weeks ago

    Montréal, Canada Cosmetic Physician Partners Full time

    CPP is building the premier network of physician-led medical aesthetic clinics in the US. By supporting our clinics with a world-class leadership team, market-leading support services, and an iconic brand experience, we deliver “remarkable” results that improve the lives of our clients and team members. **JOB SUMMARY**: The Level 2 IT Support Technician...

  • Technician, Computer Support Level 1

    3 weeks ago

    Montréal, Canada UAP Inc. Full time

    Company Description **Why did the PowerPoint cross the road? To get to the other slide.** Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise. At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving...

  • Airport Security Service Technician

    3 weeks ago

    Montréal, Canada KPrime Technologies Full time

    Airport Security Service Technician (Level 1, 2, and 3) KPrime Technologies is a vibrant and thriving company that is the foremost independent sales & service provider for chemical and security detection instruments in Western Canada with active sales and support throughout Canada. Established in 1997, we take pride in our history and growth, as well as our...

  • Desktop Support Technician Level I

    3 weeks ago

    Montréal, Canada Heunets Systems Full time

    URGENT! Job Role - Desktop Support Technician Level 1 Job Summary Desktop Technician will provide day to day local a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket...

  • Vr Operations Technician

    1 week ago

    Montréal, Canada Centre Phi Full time

    **Diversity, Equity and Inclusion** HR and managers involved in recruitment are committed to doing their utmost to contribute to a diverse and inclusive workforce and workplace, where systemic racism, prejudice and discrimination are not tolerated. **Position: VR Operations Technician - Level 2** **24 month contract / Variable schedule** **ABOUT...

  • IT Specialist

    2 months ago

    Montréal, Canada MSP OPERATIONAL CORP Full time

    Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let Groupe Access Powered by MSP Corp. be your next step to success. We are currently looking for a dynamic **IT **Technician - Level 1-**2 **for a role to hire for our client located in** Montreal, QC and Saint-Jean-sur-Richelieu, QC**. who is a...

  • IT Specialist

    1 week ago

    Montréal, Canada MSP OPERATIONAL CORP Full time

    Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let Groupe Access Powered by MSP Corp. be your next step to success. We are currently looking for a dynamic **IT **Technician - Level 1-**2 **for a role to hire for our client located in** Montreal, QC and Saint-Jean-sur-Richelieu, QC**. who is a...

  • IT Technician Level 3

    2 months ago

    Montréal, Canada Groupe Access Inc Full time

    Whether you're looking for a career change in IT, are a business in need of IT support or IT staffing, let Groupe Access be your next step to success. As one of Canada's leading cybersecurity and information technology (IT) services companies, we have a range of services to offer our diverse clientele, large and small. This also means that we're always on...

  • IT Technician Level 3

    1 day ago

    Montréal, Canada Groupe Access Inc Full time

    Whether you're looking for a career change in IT, are a business in need of IT support or IT staffing, let Groupe Access be your next step to success. As one of Canada's leading cybersecurity and information technology (IT) services companies, we have a range of services to offer our diverse clientele, large and small. This also means that we're always on...