Business Relationship Management Lead

6 months ago

Vancouver, Canada PHSA Full time

**Business Relationship Management Lead (BRML), Clinical Informatics**

Lab LIS and Informatics

Vancouver, BC

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director, Clinical Informatics, the BRML establishes and manages relationships across assigned areas within VCH, PHSA and PHC (VPP) Laboratories ; acts as an advocate on the customers behalf to address their needs, identify service improvement opportunities and ensure services meet their priorities; serves as a trusted advisor and a key point of contact for their clinical, business, and IT stakeholders; and proactively engages and communicates with stakeholders regarding service changes, requirements, and challenges.

**What you’ll do**
- Provides leadership in the management of strategic development aligned to clinical and business best practices; leads the development of technology roadmaps; and supports the implementation of technology solutions, new services and change management initiatives.
- Manages assigned portfolio projects including tracking progress and providing direction to project team members and / or contractors.
- Manages Laboratory intake request submissions including requirements gathering, analysis, clinical engagement, risk assessments, and overseeing the life cycle of the request to fulfillment.
- Builds presentations and leads engagement and communications with executives, clinical and business leaders, project managers, and other stakeholders to ensure awareness of progress, risks, and results.
- Establishes and manages relationships between PLMS Clinical Informatics and senior management, customers, service providers and other stakeholders throughout the organizational hierarchy.
- Negotiates and/or develops proposed changes to service provider’s contract scope. Ensures client engagement for cases where decisions directly affect the services received by the client.
- Participates in advisory groups, special task groups, and strategic planning teams providing independent strategic business and change management advice. Advocates for the organization’s interests, and influences change and assesses trends.
- Develops metrics used to track value delivery including Service Level Agreements (SLA)/ Service Level Objectives (SLO)/ Operational Level Agreements (OLA) and reports on key performance metrics.
- Identifies process improvements to ensure that the services provided by the PLMS Clinical Informatics are effective and efficient and meet the needs of the client. Recommends solutions and participates in the development of related tools.
- Provides leadership, mentorship, advice, and/or guidance to the PLMS Clinical Informatics team and their service providers.
- Performs other responsibilities as assigned, including overnight travel.

**What you bring**

**Qualifications**:

- A level of education, training, and experience equivalent to a Bachelor’s degree in business administration or related discipline. A minimum of five (5) years of progressive leadership experience in health care or a related environment working with client executives. BRMP Certification or equivalent experience and knowledge of Business Relationship Management and, Information Technology Infrastructure Library (ITIL).
- Exceptional leadership skills
- Excellent communication skills including the ability to facilitate, negotiate and collaborate to solve business problems.
- Excellent organizational skills including the ability to meet deadlines and prioritize workload to meet departmental and customer requirements.
- Excellent presentation skills with the ability to swiftly shift approach based on audience.
- Demonstrated business/technology analytical skills.
- Ability to establish and maintain effective relationships with a broad array of internal and external stakeholders.
- Proven ability to resolve day-to-day operational issues and take prompt actions on addressing customer inquiries.

Skills & Knowledge
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC'

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