![Securitas Electronic Canada Inc](https://media.trabajo.org/img/noimg.jpg)
Customer Loyalty Representative
4 weeks ago
Stanley Sécurité/ Sécuritas_
- Division RSC - MONTRÉAL (Anjou)_
- Category : Remote/Hybrid_
Do you have a passion for negotiations? You are recognized for your communications skills? Do you love teamwork?
- ** Type** : Full time permanent, 40hrs
- ** Hours**:
- Monday to Friday from 9h30am to 18h00pm
- Training paid at the office (4-6 weeks)
- **_ Category_**_ : Remote/Hybrid_
- Salary : starting at à 18.25$/hrs + quarterly bonus and incentives
**If chosen, what would you do?**
- Manage incoming calls from customers requesting to cancel
- Efficiently resolve any customer issues and retain customers
- Provide feedback on customer issues
- Create contracts and various administrative work
- Participate in various current projects
**We are looking for someone who has.**
- Excellent customer relations skills
- Good computer knowledge
- Possible but not required Customer retention & loyalty experience
- Possible but not required Sales experience
- Time management skills
- Empathy, diplomacy, active listening skills
- Great sens of responsability
- Good judgment and stress management skills
- Mandatory bilinguism ( French and english)
**Advantages**:
- Competitive starting salary at 18.25$/hr based on experience
- Quarterly bonuses based on 20% of annual salary
- Paid training
- In office seating are spacious and compliant to health and safety rules
- Career pathing opportunities
- Bonus incentives for various special projects
- Highly competitive hourly primes for evening, night and weekend shifts
- RRSP with employer contribution
- Benefits (dental, optometry, paramedical )
- Free parking
- Employee/ friend discounts on alarm systems
- Private Security Bureau certification paid for and maintained by the company
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