Customer Relations Representative

3 weeks ago


Anjou, Canada Scotiabank Full time

Requisition ID: 200162

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**What your role will be...**

Customer Relations Representative

As a member of the Dealer Finance Centre (DFC) Team and working in close partnership with the Retail Sales and Lending team, you are responsible for contributing to the overall success of the DFC by meeting Service Excellence goals for internal and external customers by providing prompt, accurate and professional resolution to all inquiries while adhering to the Bank security, operational and compliance procedures, and policies.

The Customer Relations Representative handles a high volume of incoming Dealer and Client phone calls. In this role, your main responsibilities include assisting clients with their concerns by responding to and effectively resolving their issues.

**Is this role right for you? In this role you will**:

- Performs all Customer Service activities according to established service standard and established targets:

- Handling a high volume of incoming dealer and client phones calls that are a barrier to the Validation staff and maximizing time spent on validating and paying all Indirect Retail and Leases;
- Following the Bank’s service standard guidelines during all contacts with dealerships, clients, Branches and other Bank departments;
- Providing a high level of customer service on all incoming telephone/fax/electronic inquiries from Dealerships

**Increase Client satisfaction and loyalty through service excellence by**:

- Acquiring and maintaining a detailed knowledge of products and services;
- Responding to the client’s inquiries fully and effectively resolving clients concerns on the spot and/or escalating as appropriate;
- Providing guidance and direction to Dealers with all aspects of Funding requirements of the DFC;
- Providing a positive customer service experience at all times by ensuring the customer experience is delivered in a professional and friendly manner;
- Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate;
- Demonstrating respect and knowledge in every client interaction;
- Participating in and supporting change initiatives;

**Contributes to the quality and efficiency of the DFC operations as well as compliance and regulatory and internal bank guidelines to minimize the Bank’s exposure to risk by**:

- Adhering to custody and security procedures and policies at all times;
- Adhering to position authorities and Bank policies;
- Complying with regulatory requirements as part of the service process, including Know Your Customer (KYC), Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF) Privacy and Occupational Health and Safety (OHS) requirements, processes and guidelines;
- Reporting immediately any unusual occurrences or fraudulent activity and escalating issues/deficiencies/trends to your Direct Supervisor and/or Senior Manager of Operations, VP and Centre Manager and/or Chief Compliance Office.
- Timely escalation of issues/obstacles/trends to your Direct Supervisor;
- Ensuring all contracts received are acknowledged and distributed evenly to Validation Officers, keeping Supervisor apprised of incoming volumes.

**Provides Administrative Support and Contributes to DFC growth, profitability and productivity**:

- Providing above average customer service in all internal and external contacts;
- Participating in reviewing/identifying business needs, developing requirements;
- Action Dealer requests to discharge, amend or substitute Collateral
- Action Reports from AFIL ie. Mazda Loyalty, VIN mismatch,
- Respond and action Dealer request for errors or omissions on compensation
- Assisting the Sales force with special projects i.e. Dealer Appreciation Certificates

**Do you have the skills that will enable you to succeed in this role? - We’d love to work with you if you**:

- Thorough knowledge of automotive, Retail Indirect Loans and DVLP leases to deal knowledgeably with a high volume of dealership enquiries related to the complexities of the product and processes.
- Expert knowledge of the Validation and Funding process.
- Strong organizational, written and verbal communication skills
- Thorough knowledge of PC software programs: ALS COM, CIS, Auto Hub, Excel and Microsoft Word (considered an asset)
- Working knowledge of Bank system HR Passport, My Learning Centre etc.

Location(s): Canada : Quebec : Montreal || Canada : Quebec : Anjou

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.



  • Anjou, Canada Scotiabank Full time

    Requisition ID: 194043 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What your role will be...** Customer Relations Representative As a member of the Dealer Finance Centre (DFC) Team and working in close partnership with the Retail Sales and Lending team, you are responsible for contributing to...


  • Anjou, Canada Mitten Building Products Full time

    **Summary** This position is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. To maintain productive working relationships with internal and external customers and co-ordinate all aspects of siding, allied and promotional orders from receipt to delivery. **Job Duties** -...


  • Anjou, Canada TTi Canada Inc. Full time

    **POSITION TITLE: Customer Service Representative (Bilingual)** **REPORTS TO**: National Factory Service Manager **DEPARTMENT**: Milwaukee Tools **LOCATION**:Montreal, QC (Anjou) **BAND LEVEL**: L1 **About TTi Canada** TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, floorcare products, as...


  • Anjou, Canada Scotiabank Full time

    Requisition ID: 156074 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** Contributes to the overall success of the Centre by meeting Service Excellence goals for internal and external customers by providing prompt, accurate and professional resolution to all inquiries while adhering to the...


  • Anjou, Canada Mitten Building Products Full time

    Mitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between architects,...


  • Anjou, Canada Binatek Inc Full time

    Chez Binatek, nous nous engageons à offrir un service et un support exceptionnels à nos clients. Nous recherchons un Représentant du Support Client motivé et fiable pour rejoindre notre équipe. Dans ce rôle, vous serez un membre clé de notre service client, garantissant que nos clients vivent une expérience fluide avec nos produits et...


  • Anjou, Canada Intelcom Full time

    Ride the next mile with us! - Operations Customer Service Representative Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being...


  • Anjou, Canada WM Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **I. Job Summary** The WM CSR will handle a number of escalated contacts. The ability to consistently provide an...


  • Anjou, Canada Intelcom Full time

    Prêt à relever le défi? Operations Customer Service Representative Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being...


  • Anjou, Canada Intelcom Full time

    Ride the next mile with us! - Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being organized so that all packages are accounted...


  • Anjou, Canada Réno-Dépôt Full time

    By joining the RONA family, you’ll enjoy many benefits, such as: - An inclusive and safe working environment - Promotion of work-life balance - Exclusive employee discounts - Benefits: insurance (certain conditions apply), annual salary review, etc. - Opportunities for advancement within the company - An employer that’s involved in the community -...


  • Anjou, Canada Hydro Solution Full time

    The Hydro Solution family is growing! Come join a growing organization that is committed to customer satisfaction and the well-being of its employees. **Role** As an Expert Customer Service Advisor, we will call on your advisory strengths to respond to customers, according to their water heater needs. Your goal? Guarantee a remarkable customer experience...


  • Anjou, Canada Hydro Solution Full time

    The Hydro Solution family is growing! Come join a growing organization that is committed to customer satisfaction and the well-being of its employees. **Role** As an Expert Customer Service Advisor, we will call on your advisory strengths to respond to customers, according to their water heater needs. Your goal? Guarantee a remarkable customer experience...


  • Anjou, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...


  • Anjou, Canada CR Laurence Full time

    **Who we are**: **C.R. Laurence Co., Inc. (CRL) is the leading full-service provider of architectural metals, glass fittings and professional-grade glazing supplies. **Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia. We operate our business to the highest standards **of design, quality...


  • Anjou, Canada CR Laurence Full time

    **Who we are**: **C.R. Laurence Co., Inc. (CRL) is the leading full-service provider of architectural metals, glass fittings and professional-grade glazing supplies. **Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia. We operate our business to the highest standards **of design, quality...


  • Anjou, Canada CR Laurence Full time

    **Who we are**: **C.R. Laurence Co., Inc. (CRL) is the leading full-service provider of architectural metals, glass fittings and professional-grade glazing supplies.**Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia. We operate our business to the highest standards **of design, quality...


  • Anjou, Canada CR Laurence Full time

    **Who we are**: **C.R. Laurence Co., Inc. (CRL) is the leading full-service provider of architectural metals, glass fittings and professional-grade glazing supplies.**Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia. We operate our business to the highest standards **of design, quality...


  • Anjou, Canada Axis Auto Finance Full time

    Axis Auto Finance is a fintech lender. Building and deploying leading edge technology made us the fastest growing, publicly traded Canadian Auto Finance company. As a team, we continuously seek new and innovative ways to grow our business. Our agile, high energy culture rewards top performance and the contributions of those passionate about our collective...


  • Anjou, Canada Scotiabank Full time

    Requisition ID: 211263 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose**: The Funding Representative contributes to the overall success of the Funding department of Scotia Dealer Advantage in Canada ensuring specific individual goals, plans, initiatives are executed/delivered in support of...