Bilingual Customer Service Representative
5 months ago
Axis Auto Finance est un prêteur fintech. La création et le déploiement d'une technologie de pointe ont fait de nous la société canadienne de financement automobile cotée en bourse à la croissance la plus rapide. En tant qu'équipe, nous recherchons en permanence des moyens nouveaux et innovants de développer notre entreprise. Notre culture agile et à haute énergie récompense les meilleures performances et les contributions de ceux qui sont passionnés par notre croissance et notre succès collectifs. Nous sommes incroyablement fiers de l'équipe que nous avons constituée et recherchons des personnes partageant les mêmes idées pour nous aider dans notre trajectoire de croissance.
Notre mission est d'être le premier fournisseur de solutions de financement alternatives. Nous y parvenons en investissant dans nos employés, notre technologie et notre expérience client, dans l'optique d'un succès à long terme.
**Titre : Spécialiste du service à la clientèle**
**Relève de : Responsable Service Clients et Assurances**
**Nombre d’embauches - 1**
**RÉSUMÉ DE LA POSITION**
Le rôle Service à la clientèle prend en charge plusieurs rôles et fonctions. Nous recherchons une personne dynamique et organisée qui peut effectuer plusieurs tâches tout au long de la journée tout en interagissant avec et en desservant plusieurs parties prenantes internes et externes
**QUALIFICATIONS REQUISES**
- Excellentes compétences en communication verbale et écrite en anglais, avec le français comme atout
- Maîtrise de l'environnement Microsoft Office (Excel, Outlook, Word) et Windows
- Excellente attention aux détails et à la ponctualité
- Capable de multitâche dans un environnement au rythme rapide
- Solides compétences en saisie de données / clavier et efficacité avec les ordinateurs
- Connaissance de l'équipement de bureau courant, c.à-d. les systèmes téléphoniques, les photocopieurs, les télécopieurs
- Auto-motivé avec la capacité de prendre des initiatives et de résoudre les problèmes de manière indépendante
**PRINCIPALES RESPONSABILITÉS**
- Fournir un soutien à la gestion, au service et aux recouvrements, au besoin
- Résolution de problèmes et capacité d'aider les clients dans le besoin
- Capacité de travailler sur plusieurs systèmes informatiques pour sourcer des informations et fournir des mises à jour détaillées des événements et des instructions
- Effectuer une multitude de tâches administratives pour plusieurs départements
- Créer et modifier des documents à l'aide de Microsoft et d'autres produits
- Effectuer le classement, la numérisation et d'autres tâches administratives au besoin
- Fournir une sauvegarde de réception au besoin. Utilisez un système téléphonique multiligne pour répondre et transférer tous les appels entrants aux personnes ou aux services appropriés de manière courtoise et professionnelle et prendre des messages détaillés. Maintenir une zone de réception propre lors de la couverture
**CE QUE NOUS OFFRONS**:
- Rémunération concurrentielle
- Participation au programme de primes de performance
- Peut être admissible au programme d'options d'achat d'actions
- Un excellent programme d'avantages sociaux 100% payé par l'employeur.
- Programme d'aide aux employés
- Trois semaines de vacances au début
- Journées personnelles
- Un environnement de travail convivial
**VEUILLEZ NOTER**:
Axis Auto Finance is a fintech lender. Building and deploying leading edge technology made us the fastest growing, publicly traded Canadian Auto Finance company. As a team, we continuously seek new and innovative ways to grow our business. Our agile, high energy culture rewards top performance and the contributions of those passionate about our collective growth and success. We are incredibly proud of the team we have built and are looking for like-minded individuals to help us in our growth trajectory.
Our mission is to be the leading provider of alternative financing solutions. We accomplish this by investing in our people, our technology, and our customer experience - with long-term success in mind.
**Title : Bilingual Customer Service Representative**
**Reports to : Manager, Customer Service and Insurance**
**Number of hires - 1**
***
The Customer Service role supports multiple roles and functions. We are looking for a dynamic and organized individual who can complete multiple tasks throughout the day while interacting with and servicing multiple internal and external stakeholders.
**QUALIFICATIONS**
- Excellent verbal and written communication skills in English, with French as an asset
- Proficient with Microsoft Office (Excel, Outlook, Word) and Windows environment
- Excellent attention to detail & punctuality
- Able to multi-task in a fast-paced environment
- Strong data entry/keyboarding skills, and efficiency with computers
- Familiar with routine office equipment i.e. telephone systems, photocopiers, fax
- Self-motivated
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