Bilingual Customer Service Representative

6 months ago


Anjou, Canada Axis Auto Finance Full time

Axis Auto Finance est un prêteur fintech. La création et le déploiement d'une technologie de pointe ont fait de nous la société canadienne de financement automobile cotée en bourse à la croissance la plus rapide. En tant qu'équipe, nous recherchons en permanence des moyens nouveaux et innovants de développer notre entreprise. Notre culture agile et à haute énergie récompense les meilleures performances et les contributions de ceux qui sont passionnés par notre croissance et notre succès collectifs. Nous sommes incroyablement fiers de l'équipe que nous avons constituée et recherchons des personnes partageant les mêmes idées pour nous aider dans notre trajectoire de croissance.

Notre mission est d'être le premier fournisseur de solutions de financement alternatives. Nous y parvenons en investissant dans nos employés, notre technologie et notre expérience client, dans l'optique d'un succès à long terme.

**Titre : Spécialiste du service à la clientèle**

**Relève de : Responsable Service Clients et Assurances**

**Nombre d’embauches - 1**

**RÉSUMÉ DE LA POSITION**

Le rôle Service à la clientèle prend en charge plusieurs rôles et fonctions. Nous recherchons une personne dynamique et organisée qui peut effectuer plusieurs tâches tout au long de la journée tout en interagissant avec et en desservant plusieurs parties prenantes internes et externes

**QUALIFICATIONS REQUISES**
- Excellentes compétences en communication verbale et écrite en anglais, avec le français comme atout
- Maîtrise de l'environnement Microsoft Office (Excel, Outlook, Word) et Windows
- Excellente attention aux détails et à la ponctualité
- Capable de multitâche dans un environnement au rythme rapide
- Solides compétences en saisie de données / clavier et efficacité avec les ordinateurs
- Connaissance de l'équipement de bureau courant, c.à-d. les systèmes téléphoniques, les photocopieurs, les télécopieurs
- Auto-motivé avec la capacité de prendre des initiatives et de résoudre les problèmes de manière indépendante

**PRINCIPALES RESPONSABILITÉS**
- Fournir un soutien à la gestion, au service et aux recouvrements, au besoin
- Résolution de problèmes et capacité d'aider les clients dans le besoin
- Capacité de travailler sur plusieurs systèmes informatiques pour sourcer des informations et fournir des mises à jour détaillées des événements et des instructions
- Effectuer une multitude de tâches administratives pour plusieurs départements
- Créer et modifier des documents à l'aide de Microsoft et d'autres produits
- Effectuer le classement, la numérisation et d'autres tâches administratives au besoin
- Fournir une sauvegarde de réception au besoin. Utilisez un système téléphonique multiligne pour répondre et transférer tous les appels entrants aux personnes ou aux services appropriés de manière courtoise et professionnelle et prendre des messages détaillés. Maintenir une zone de réception propre lors de la couverture

**CE QUE NOUS OFFRONS**:

- Rémunération concurrentielle
- Participation au programme de primes de performance
- Peut être admissible au programme d'options d'achat d'actions
- Un excellent programme d'avantages sociaux 100% payé par l'employeur.
- Programme d'aide aux employés
- Trois semaines de vacances au début
- Journées personnelles
- Un environnement de travail convivial

**VEUILLEZ NOTER**:
Axis Auto Finance is a fintech lender. Building and deploying leading edge technology made us the fastest growing, publicly traded Canadian Auto Finance company. As a team, we continuously seek new and innovative ways to grow our business. Our agile, high energy culture rewards top performance and the contributions of those passionate about our collective growth and success. We are incredibly proud of the team we have built and are looking for like-minded individuals to help us in our growth trajectory.

Our mission is to be the leading provider of alternative financing solutions. We accomplish this by investing in our people, our technology, and our customer experience - with long-term success in mind.

**Title : Bilingual Customer Service Representative**

**Reports to : Manager, Customer Service and Insurance**

**Number of hires - 1**

***

The Customer Service role supports multiple roles and functions. We are looking for a dynamic and organized individual who can complete multiple tasks throughout the day while interacting with and servicing multiple internal and external stakeholders.

**QUALIFICATIONS**
- Excellent verbal and written communication skills in English, with French as an asset
- Proficient with Microsoft Office (Excel, Outlook, Word) and Windows environment
- Excellent attention to detail & punctuality
- Able to multi-task in a fast-paced environment
- Strong data entry/keyboarding skills, and efficiency with computers
- Familiar with routine office equipment i.e. telephone systems, photocopiers, fax
- Self-motivated



  • Anjou, Canada WM Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **I. Job Summary** The WM CSR will handle a number of escalated contacts. The ability to consistently provide an...


  • Anjou, Canada Mitten Building Products Full time

    **Summary** This position is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. To maintain productive working relationships with internal and external customers and co-ordinate all aspects of siding, allied and promotional orders from receipt to delivery. **Job Duties** -...


  • Anjou, Canada Mitten Building Products Full time

    Summary This position is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. To maintain productive working relationships with internal and external customers and co-ordinate all aspects of siding, allied and promotional orders from receipt to delivery. Job Duties Assist...


  • Anjou, Canada Mitten Building Products Full time

    **Summary** This position is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. To maintain productive working relationships with internal and external customers and co-ordinate all aspects of siding, allied and promotional orders from receipt to delivery. **Job Duties** -...


  • Anjou, Canada Mitten Building Products Full time

    **Who We Are** Mitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between...


  • Anjou, Canada Intelcom Full time

    Ride the next mile with us! - Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being organized so that all packages are accounted...


  • Anjou, Canada Chemtrade Full time

    **Job Description**: **Poste**:représentant ou la représentante du service à la clientèle (RSC) **Emplacement principal**:Montreal ou Anjou, QC **Horaire**: lundi à vendredi, de garde toutes les 8 semaines **Relève de**:superviseur du service à la clientèle **Rémunération**: 55 000$- 63 000$ - Les fourchettes salariales sont établies en...


  • Anjou, Canada Intelcom Full time

    Ride the next mile with us! - Operations Customer Service Representative Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being...


  • Anjou, Canada WM Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **I. Job Summary** Partners with Industrial Sales team to drive industrial and hazardous waste sales revenue growth....


  • Anjou, Canada Axis Auto Finance Full time

    Axis Auto Finance est un prêteur fintech. La création et le déploiement d'une technologie de pointe ont fait de nous la société de financement automobile canadienne cotée en bourse qui a connu la croissance la plus rapide. En tant qu'équipe, nous cherchons continuellement des moyens nouveaux et innovants de développer notre entreprise. Notre culture...


  • Anjou, Canada Chemtrade Full time

    **Job Description**: **Position**:Bilingual Customer Support Coordinator (English/French) **Primary Location**:Montreal, Quebec, Canada **Schedule**:Hybrid work based out of the Montreal Office **Reports To**:Customer Service Supervisor **Compensation**:_ _**_$55,000-$60,000 CAD plus bonus & benefits_ - Salary ranges are determined by role, level, and...


  • Anjou, Canada Hydro Solution Full time

    As an Inside Sales Representative, we will call on your strengths to handle customer calls with the aim of targeting their needs and converting calls into acquisitions. Your goal? Highlight the benefits of our service offering and the characteristics of our new products in order to confirm appointments for our external representatives. Following...


  • Anjou, Canada Scotiabank Full time

    Requisition ID: 194043 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What your role will be...** Customer Relations Representative As a member of the Dealer Finance Centre (DFC) Team and working in close partnership with the Retail Sales and Lending team, you are responsible for contributing to...


  • Anjou, Canada Hydro Solution Full time

    **Role** As an Inside Sales Representative, we will call on your advisory strengths to handle customer calls, particularly in the terminals and heat pumps department, with the aim of targeting their needs and converting calls into acquisitions. Your goal? Highlight the benefits of our service offering and the characteristics of our new products in order to...


  • Anjou, Canada Waste Management Canada Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. I. Job Summary Supervises the activities of the Market Area's Inside Sales Team and provides a level of...


  • Anjou, Canada Waste Management Canada Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. I. Job SummarySupervises the activities of the Market Area's Inside Sales Team and provides a level of...


  • Anjou, Canada Waste Management Canada Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. I. Job SummarySupervises the activities of the Market Area's Inside Sales Team and provides a level of...


  • Anjou, Canada Waste Management Canada Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. I. Job SummarySupervises the activities of the Market Area's Inside Sales Team and provides a level of...


  • Anjou, Canada Primo Water Corporation Full time

    Overview: **Labrador Source (PWNA)** **Area Sales Representative** **On-target earnings : $70000 - 80000 /** **annually** **Type of position**:Permanent, Full-time **Schedule**:Work **daytime Monday-Friday** - _you can be home in the evenings and weekends._ **Benefits**: - Salary Increases and Advancement Opportunities - Extended health care - Dental...


  • Anjou, Canada Hydro Solution Full time

    The Hydro Solution family is growing! Come join a growing organization that is committed to customer satisfaction and the well-being of its employees. **Role** As an Expert Customer Service Advisor, we will call on your advisory strengths to respond to customers, according to their water heater needs. Your goal? Guarantee a remarkable customer experience...