Customer Service Representative

5 months ago


Anjou, Canada Hydro Solution Full time

The Hydro Solution family is growing Come join a growing organization that is committed to customer satisfaction and the well-being of its employees.

**Role**
As an Expert Customer Service Advisor, we will call on your advisory strengths to respond to customers, according to their water heater needs. Your goal? Guarantee a remarkable customer experience and achieve the envisaged results.

**Responsibilities**
Be an ambassador to our customers at our head office in Anjou;
Answer incoming customer calls (questions about our products and services, billing, retention, etc.);
Act as an intermediary between customers and suppliers;
Navigate with ease in a complex system to update client files and other administrative tasks;
All other related tasks

**Ideal requirements** Master English and French, to communicate with all our clients; Quickly and easily create good relationships with customers; Have comfort in proposing products and services in an acquisition context; Be comfortable with computer systems; Analyze problematic situations with judgment; Having call center experience is an asset; Be available according to operational needs (8:00 a.m. to 7:00 p.m. Monday to Friday).

**Here we take care of our heroes by offering them** A competitive salary that matches your skills A complete group insurance program (additional health, medication, dental, life and vision, etc.) Hybrid teleworking A group RRSP with an employer contribution of up to 2.5% Compensation for additional benefits to the parental insurance plan Free and covered parking A corporate discount on annual gym membership 5 public holidays during the holiday season as well as wellness days A welfare allowance An employee referral program Team activities A casual outfit.

**Job Description** At HydroSolution, everyone’s work is a source of inspiration and pride. The sum of our efforts allows us to offer peace of mind to Quebecers and contribute to their well-being. It’s true that we don’t save livesbut we survive bad days This is why we consider our employees to be everyday heroes of thousands of Quebecers who are looking for a turnkey solution for their water heater. Together, we are the leaders in the sale and rental of water heaters. Do you think you have the profile to join a big family made up of everyday heroes? Read this job offer carefully. It could change your life too **Superpowers sought after** 1. Easily adapt to different situations or unforeseen events 2. Be open to change 3. Know how to work as a team (and not go it alone) 4. Serve each customer fairly 5. Be diligent.

Type d'emploi : Temps plein, Permanent

Rémunération : à partir de 21,12$ par heure

Avantages:

- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Événements d'Entreprise
- Programme d'Aide aux Employés
- Programmes de Bien-être
- REER Collectif
- Stationnement sur place
- Tenue Décontractée
- Travail à domicile

Horaires de travail:

- Du Lundi au Vendredi
- Quart de jour

Expérience:

- Service à la clientèle: 2 ans (Souhaité)

Langue:

- Français (Obligatoire)

Lieu du poste : Télétravail hybride à Anjou, QC



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