Customer Service Administrator/it Liason

2 weeks ago


Stoney Creek, Canada Pensafe Inc. Full time

Due to an internal promotion we have an immediate opening;
- Liase with our IT provider for both our Canada and China operations
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Receive products into our ERP system (Epicor)
- Creation and updates of instruction booklets and labels
- Assist with order processing, billing inquiries, and product/service recommendations
- Maintain our company website, catalogue and pricelist
- Act as a back up for AR, shipping and other administrative duties as required

**Requirements**:

- Excellent communication skills, both verbal and written
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with Windows operating systems
- Experience with ERP systems
- Basic knowledge of IT support principles and troubleshooting techniques
- basic understanding of computer networking concepts, including VPNs
- Ability to multitask and prioritize tasks
- Strong problem-solving skills and attention to detail
- Previous experience in customer service or a related field is preferred

We are an equal opportunity empoyer. We offer competitive wages, benefits, a company pension plan and profit sharing.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Stoney Creek, ON L8E 5H1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

Application deadline: 2023-11-21
Expected start date: 2023-12-01



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