Receptionist/customer Service

2 weeks ago

Stoney Creek, Canada Empire Communities Full time

**GROW YOUR CAREER IN CUSTOMER SERVICE WITH EMPIRE**

At Empire Communities, it’s important to have a genuine connection with the work you do. We believe our employees bring a meaningful story and that each of those stories serves as an inspiration to do great work and build communities that matter.

We’re one of those hidden Gem’s that’s been disrupting the market. Empire Communities - one of North America’s largest private homebuilders. We are in two countries, six regions, 90 communities and our goals are to continue to grow, innovate and create some of the best communities to live in.

**Join our Low-Rise Team as a Customer Care Associate**

Initial point of contact for homeowners following closing, including receipt and processing of Tarion warranty forms. Maintain schedules for technicians and trades regarding warranty repairs.

**What You Will Do**:

- Engage managers for escalations and schedule touch points accordingly
- Coordinates follow up activities with purchaser, construction and service/warranty teams for service warranty issues
- Receives, documents and communicates new home purchasers’ inquiries to appropriate trades and departmental associates and provides timely responses to the new home customer
- Enters and completes work orders in Newstar programs
- Tracks and follow up on work order completion and provide timely, accurate responses to inquiries

**What You Bring**:

- High school diploma or equivalency
- Some post-secondary, industry experience preferred

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Stoney Creek, ON L8J 0M2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

Work Location: One location

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