Service Coordinator

3 weeks ago

Bible Hill, Canada Atlantic Chemex Full time

**Responsibilities**:
**Service Scheduling**:

- Strategically plan and schedule service team activities for our factory trained technicians based on smart geographical planning to optimize efficiency and reduce travel time.
- Coordinate service appointments with clients and internal teams.

**Customer Communication**:

- Make outbound calls to schedule services, explore new business opportunities, and ensure proactive communication with clients.
- Handle inbound service calls, addressing client inquiries and concerns promptly.

**Product Knowledge**:

- Thoroughly learn and understand Atlantic Chemex products to effectively communicate features, benefits, and service requirements to clients.

**Productivity and Profitability**:

- Implement tactics to enhance the productivity and profitability of service operations.
- Identify opportunities for upselling additional services or products during service appointments.

**Service Meetings**:

- Plan and conduct regular service meetings to communicate updates, share best practices, and address challenges.
- Collaborate with the service team to continuously improve processes and customer satisfaction.

**Collaboration with Teams**:

- Coordinate with the accounts receivable team to ensure timely and accurate invoicing.
- Collaborate with the parts team to manage inventory and ensure service technicians have the necessary materials for efficient service delivery.

**CRM Utilization**:

- Utilize the online CRM system to track service progress, maintain accurate customer records, and generate insightful reports.
- Regularly update the CRM with service-related information and client interactions.

**Computer Skills**:

- Demonstrate proficiency in computer skills, including familiarity with CRM software and other relevant tools.

**Communication and Planning**:

- Possess exceptional communication skills to interact with clients, internal teams, and service technicians effectively.
- Develop and implement strategic planning to streamline service processes and enhance customer satisfaction.

**Qualifications**:

- Previous experience in service coordination or a related field is preferred.
- Strong organizational and planning skills.
- Proficient in computer skills, including the use of CRM systems.
- Excellent communication skills, both verbal and written.
- Ability to learn and understand technical aspects of products and services.
- Proactive problem-solving skills and attention to detail.

**Benefits**:

- Competitive salary and performance-based incentives.
- Health benefits.
- Training and development opportunities.
- Dynamic and collaborative work environment.

Pay: From $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Extended health care
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Bible Hill, NS B2N 4H4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Service Coordinating or Planning: 2 years (required)

Work Location: In person

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