Project Coordinator

2 months ago

Richmond Hill, Canada Peak RSG Services Inc. Full time

Peak RSG Services is an independent restoration company that operates in major markets across Canada. We provide unsurpassed emergency response, restoration and reconstruction services to the insurance industry supported by an industry leading claims management system and a team of dedicated project coordinators and technical experts.Peak RSG Services is part of The Peak Group of Companies - a leader in the home improvement industry and supplier of innovative building products throughout Canada and the United States. Our greatest strength is our people, a team of remarkably talented and passionate people. We are a place where innovation is encouraged, talent and teamwork are celebrated and results and success are rewarded.We are experiencing continuous growth and have one immediate opening for the
- **Project Coordinator **position for our office located in Richmond Hill ON. The position will be reporting to the Project Coordinator Supervisor and working both in the Richmond Hill office and from home (hybrid). Key Responsibilities and Qualifications include, but are not limited, to the following:
**Key Responsibilities**
- 1. Act as the key contact, facilitator and trouble-shooter for the policy holder, and the adjustor, from the initial call to final job completion. Provide helpful, articulate and timely service and updates, both by phone and through Xactware (the industry standard software platform) to the policy holder and adjuster throughout the entire process that delights them.- 2. Promptly and professionally responding to all customer and adjuster inquiries, coordinating loss site visits, emergency and restoration work, scheduling arrival of materials, work crews and production schedules.- 3. Effectively dispatching work orders to crews, processing deductibles and invoice payments, calculating revenue and expenses of the insurance claims for multiple projects simultaneously timely and accurately.- 4. Perform any other duties as assigned by the supervisors.**Experience, Traits and Qualifications**
- 1. Extraordinary organization and multitasking skills, able to administer hundreds of insurance exterior restorations simultaneously and accurately- 2. A naturally customer-centric and sales-driven team player who is extremely helpful and always demonstrates a “yes, can do” attitude- 3. Excellent communication skills in English (both verbal and written), able to communicate in an engaging, passionate and empathetic manner- 4. Demonstrate promptness, professionalism and courtesy at all times by keeping promises and taking good care of our customers 6. Previous experience navigating XactAnalysis and a Customer Relationship Management system is preferredThe Peak Group of Companies is an equal opportunity employer. We respect the dignity and worth of every individual in the workplace and value the importance of diversity, fairness, and trust. We offer a dynamic work environment and a competitive compensation package. Our goal is to attract, develop, and engage employees with exceptional ability and diverse backgrounds.We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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