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Customer Compliance Advisor

7 months ago

Montréal, Canada Telecon Inc Full time

Job Location:
**Montreal**
State/Province:
**Quebec**
**SUMMARY**:
Telecon is looking for an energetic and career minded individual to take on the position of Customer Compliance Advisor. This full-time, permanent opportunity includes health benefits, a company match RRSP plus opportunities for growth in addition to a terrific work environment

**RESPONSIBILITIES**:

- Client compliance updates
- Yearly qualification
- Various company questionnaire array: Historical, Financial, Health & Safety, Incidents & Accidents etc.
- Running updates such as but not limited to: clearances, insurance certificates, policies, procedures, company information
- Client compliance recordkeeping
- Overview user login credentials
- New client compliance platform setup for various business units
- Collaborate with Vendor Program Manager for different internal stakeholders (Operational, Legal, Health & Safety, Quality etc.) for incoming client requests
- Collaborate with Vendor Program Manager for different internal stakeholders (Operational, Legal, Health & Safety, Quality etc.) for new client requirements
- Collaborate with Vendor Program Manager for different internal stakeholders (Operational, Legal, Health & Safety, Quality etc.) to maintain a schedule of upcoming client and industry key requirements
- Collaborate with internal stakeholders to establish compliance for external matters (provincial boards, insurance broker)
- Collaborate with Vendor Program Manager to draft client compliance related KPI’s
- Assist with outgoing Request for Proposal responses
- Assist with various internal projects
- Assist, prepare and participate in client audits
- Act as contact person for internal questions and updates on compliance platforms
- Act as contact person for client compliance functionalities (e.g. training)
- Act as client contact person
- Gather various documentation from internal departments as support to client requests
- Escalate more complex compliance matters to Vendor Program Manager and/or assist in solving them
- QUALIFICATIONS:*
- A self-starter with a strong sense of ownership, high-energy, hands on, focused on optimization to meet the changing needs of the organization.
- Bachelor's degree in Business Administration or other procurement related discipline.
- 3 - 5 years of experience in a similar position.
- Must be bilingual (French and English) both in written and verbal communication.
- Experience in the construction and/or telecommunication industry a strong asset.
- Experience working in a multi-site environment in various provinces.
- Strong influencing skills.
- Demonstrated negotiation skills.
- Creativity and innovation

**WELCOME TO TELECON**
**From a regional telecom network builder in 1967 in Quebec (Canada), Telecon has grown into a world-class industry-leading telecom network design, infrastructure and connectivity services provider. We deliver diversified and scalable best-in-class, cost-effective and time-saving services and turnkey solutions to North American telecom operators and businesses. Our highly skilled team is firmly committed to supporting our customers in propelling tomorrow’s connectivity in our communities, businesses and homes.**
**YouTube: Groupe Telecon Group**
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