Client Information Representative

2 weeks ago

Edmonton, Canada Alberta Pensions Services Corporation (APS) Full time

**Position**: Client Information Representative

**Position Type**: Full time, Temporary, Included
Until July 31, 2024 [Internal/External]

**Location**: Edmonton (In APS Office)

**Classification**: T/AS II

**Salary Range**: $43,686.00 to $52,679.00

Reception is an important part of customer service,
and we are searching for the right person to fill this key role

What you’re passionate about

Providing exceptional customer service and creating a memorable customer experience is your ultimate goal. As the saying goes, you never get a second chance to make a good first impression. You have a knack for being patient and understanding while giving accurate and timely information to pension plan members in all stages of their careers and lives. Whether connecting face to face, using a phone, a secure online portal or other written communication, you make every interaction count. You enjoy being part of a busy team and take pride in a job well done, which means a happy customer who has accurate information.
A typical day for the Client Information Representative
- Greeting pension plan members, pensioners and guests coming into the Alberta Pensions Services building.
- Accepting incoming pension paperwork and answering high-level pension inquiries.
- Connecting with members and pensioners through online communication channels.
- Processing activities related to contact with members and pensioners, such as updating notes and communicating with other teams when necessary.
- Using resources and seeking guidance from team members to supplement or confirm knowledge.

What you bring
- Certificate or high school diploma.
- Work experience in a business or financial institution where face-to-face interaction is the top priority.
- Excellent written and verbal communication skills.
- Knowledge of specific benefits and pension plans is an asset.
- Knowledge of pension legislation and policies is desirable

Why choose APS
APS is made up of hard-working, respectful and talented people who understand and invite diversity to the workplace. We take pride in holding ourselves accountable and continuing to meet or exceed service levels for plan members, pensioners and employers. We ensure they receive quality services because they—along with our people—are the reason we endure and succeed.

And it sure feels good helping hard-working Albertans receive their well-deserved pensions.
What APS has to offer
- Defined benefit pension plan
- Flexible work arrangements that make sense to you: work from home, compressed work weeks and more
- Community-minded workplace with a friendly team environment
- Vacation starting at 15 days per year, 13 statutory holidays, personal days, plus office closure between Christmas and New Year’s Day
- Competitive benefit package featuring extended health and dental benefits and a 100% employer-paid flexible spending account
- In-house training programs, extensive career development and coaching program, access to external education opportunities and wellness programs
- Discount programs through various partner agencies

  • Client Care Support Representative

    3 weeks ago

    Edmonton, Canada Access Information Management Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Do you truly care about human relations?...

  • Client Care Support Representative

    1 week ago

    Edmonton, Alberta, Canada Access Information Management Full time

    We Are AccessWe are Access We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.The Impact You Could MakeDo you truly care about human relations? Are you...

  • Client Information Representative

    2 weeks ago

    Edmonton, Canada Alberta Pensions Services Corporation (APS) Full time

    **Position**: Client Information Representative **Position Type**: Full-time, Permanent, Included [Internal/External] **Location**: Edmonton, Alberta **Classification**: T/AS II **Salary Range**: $44,341.00 to $53,470.00 Reception is an important part of customer service, and we are searching for the right person to fill this key role! What you're...

  • Client Care Support Representative

    2 weeks ago

    Edmonton, Canada Access Information Mgmt of Canada, ULC Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Do you truly care about human relations?...

  • Client Care Support Representative

    1 week ago

    Edmonton, Alberta, Canada Access Information Mgmt of Canada, ULC Full time

    We Are AccessWe are Access We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.The Impact You Could MakeDo you truly care about human relations? Are you...

  • Client Representative

    2 weeks ago

    Edmonton, Canada BDE Marketing Inc. Full time

    **Role Description**: - The representative will campaign for amazing humanitarian projects, speak with donors, residential home-owners, and verify donor information - The representative will develop a rapport with donors, demonstrate a friendly and helpful manner to put them at ease - Maintain a neat and clean appearance to represent a positive image of the...

  • Ebscoed Customer Satisfaction Representative

    1 week ago

    Edmonton, Canada EBSCO Information Services Full time

    EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....

  • Client Care Representative

    2 months ago

    Edmonton, Canada Open Circle Full time

    Client Care Representative **Description** The Client Care Representative is responsible for administering the OpenCircle Benefit Plan offered and to provide benefit plan information, assistance and support to members, employees, and their families in the understanding and utilization of the benefits plans offered. **Job Duties** - Process enrollments...

  • Client Services Representative

    1 week ago

    Edmonton, Canada KaizenLAB Full time

    **Summary** Our Client Service Representative or CSR, is responsible for all tasks related to client services are completed in a timely and efficient manner. The CSR is the lead member of a two-person team devoted to assisting a key list of clients in which they develop, grow, and are incentivized on the overall success of the client relationship. **Job...

  • Client Services Representative

    1 week ago

    Edmonton, Canada PVS CONTRACTORS INC. Full time

    **Make Your Mark in Alberta!** PVS Contractors Inc. is the leader in telecommunications network infrastructure services. We are currently seeking an energetic, career-minded person for the role of Client Services Representative to join our Edmonton team. ***Location**: Edmonton, Alberta **Position**: Client Service Representative, Full-time,...

  • Client Care Support Representative

    2 weeks ago

    Edmonton, Canada Access Full time

    Description **We Are Access** We are Access! We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Do you truly care about...

  • Client Service Representative

    2 weeks ago

    Edmonton, Canada PVS CONTRACTORS INC. Full time

    PVS Contractors Inc. is the leader in telecommunications network infrastructure services. We are currently seeking an energetic, career-minded person for the role of Client Services Representative to join our Edmonton team. **Location**: Edmonton, Alberta **Position**: Client Service Representative, Full-time, Permanent **Number of positions**:...

  • Client Care Representative

    2 months ago

    Edmonton, Canada Open Circle Full time

    Client Care Representative (Benefits) **Description** The Client Care Representative is responsible for administering the_ OpenCircle Benefit Plan_ offerings and to provide benefit plan information, assistance and support to members, employees, and their families in the understanding and utilization of the benefits plans offered. **Job Duties** - Process...

  • Client Services Representative 2080

    4 weeks ago

    Edmonton, Canada Alberta Construction Safety Association Full time

    The Alberta Construction Safety Association (ACSA) is a registered independent not-for-profit society whose Mission is: Leverage industry expertise through engagement, products, services, and education to support the continuous improvement of the safety culture in Alberta's construction industry._ **_ If you are interested in opportunities for professional...

  • Client Services Representative

    1 week ago

    Edmonton, Alberta, Canada PVS CONTRACTORS INC. Full time

    Make Your Mark in AlbertaPVS Contractors Inc. is the leader in telecommunications network infrastructure services. We are currently seeking an energetic, career-minded person for the role of Client Services Representative to join our Edmonton team.Location: Edmonton, AlbertaPosition: Client Service Representative, Full-time, PermanentNumber of positions:...

  • Client Care Representative

    2 months ago

    Edmonton, Canada OpenCircle Association Full time

    What will you do? The Client Care Representative is responsible for administering the_ OpenCircle Benefit Plan_ offerings and to provide benefit plan information, assistance and support to members, employees, and their families in the understanding and utilization of the benefits plans offered. Job Responsibilities - Process enrollments quickly and...

  • Client Care Representative

    1 day ago

    Edmonton, Canada OpenCircle Association Full time

    What will you do? The Client Care Representative is responsible for administering the_ OpenCircle Benefit Plan_ offerings and to provide benefit plan information, assistance and support to members, employees, and their families in the understanding and utilization of the benefits plans offered. Job Responsibilities - Process enrollments quickly and...

  • Client Service Representative

    4 weeks ago

    Edmonton, Canada CARO Analytical Services Full time

    **CARO Analytical Services** is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the...

  • Personal Lines Client Service Representative

    4 weeks ago

    Edmonton, Canada CMB Insurance Brokers Full time

    As Personal Lines Client Service Representative, working with the Sales Executives and under the direction of the Service Supervisor, you will help plan, lead and guide the growth, renewal and servicing of accounts to contribute to continued growth and operation of the brokerage. Your primary role will be to act as the go-to contact for all customer...

  • Customer Service Representative

    7 days ago

    Edmonton, Canada AIVIA Inc. Full time

    **Customer Service Representative (CSR) - Client Onboarding** AIVIA Inc. Edmonton, AB **About Us**: AIVIA Inc. is a small team of highly-trained and passionate mobile app developers and custom enterprise software specialists based in Edmonton, Alberta, founded in 2002. During that time we have grown our company and services, and are now rapidly expanding...