Client Care Representative

3 days ago

Edmonton, Canada OpenCircle Association Full time

What will you do?

The Client Care Representative is responsible for administering the_ OpenCircle Benefit Plan_ offerings and to provide benefit plan information, assistance and support to members, employees, and their families in the understanding and utilization of the benefits plans offered.

Job Responsibilities
- Process enrollments quickly and accurately.
- Assist in the resolution of extended health and dental claim issues by acting as a liaison between employees and the claim adjudicator.
- Assist employees/beneficiaries/executors with support on Life, Accidental Death and Dismemberment and Disability Claims. Maintain Benefit Administration System to indicate current status.
- Process drug card requests.
- Provide immediate and accurate responses to Priority Services clients.
- Maintenance of employee or division files when changes are received.
- Process NSF notices when received from Accounting.
- Maintain records of outstanding premiums.
- Other duties as assigned from time to time.

**Qualifications**:

- High school diploma; post-secondary an asset.
- Effectively deal with all clients in a manner that shows sensitivity, tact and professionalism.
- Good judgement, decision-making and problem-solving skills.
- Strong written and oral communication skills.
- Strong interpersonal skills.
- Initiative in identifying and dealing with situations proactively and persistently.
- Great attention to detail.
- Exemplary customer service skills.
- Demonstrate time management and organizational skills with the ability to meet projected timelines.
- Proficiency in computer software packages including Microsoft Word, Excel, Outlook. Excellent computer skills are essential in this role.

Core Competencies

At OpenCircle we strive to provide a workplace culture that aligns with our employees’ personal values. Core competencies for this role, to align well with our workplace culture, are:

- Agility
- Result-oriented
- Solution-based thinker
- Creative problem solving
- Self-motivation

Organization Summary

Building on 35 years of experience as Merit Contractors Association and Merit National, OpenCircle elevates employers and employees by supporting well-being in work, life, and the spaces in between. As a membership association supporting construction and industry partners across Canada, OpenCircle supports their client companies and their employees with sustainability and growth. As changes occur globally and at home in Canada, they shine the spotlight on the employer-employee relationship, encouraging diverse thinking on how to best support employees and their families.

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