Client Information Representative

6 months ago


Edmonton, Canada Alberta Pensions Services Corporation (APS) Full time

**Position**: Client Information Representative
**Position Type**: Full-time, Permanent, Included [Internal/External]
**Location**: Edmonton, Alberta
**Classification**: T/AS II
**Salary Range**: $44,341.00 to $53,470.00

Reception is an important part of customer service,
and we are searching for the right person to fill this key role

What you're passionate about
Providing exceptional customer service and creating a memorable customer experience is your ultimate goal. As the saying goes, you never get a second chance to make a good first impression. You have a knack for being patient and understanding while giving accurate and timely information to pension plan members in all stages of their careers and lives. Whether connecting face to face, using a phone, a secure online portal or other written communication, you make every interaction count. You enjoy being part of a busy team and take pride in a job well done, which means a happy customer who has accurate information.
A typical day for the Client Information Representative
- Greeting pension plan members, pensioners and guests coming into the Alberta Pensions Services office.
- Accepting incoming pension paperwork and answering high-level pension inquiries.
- Connecting with members and pensioners through online communication channels.
- Processing activities related to contact with members and pensioners, such as updating notes and communicating with other teams when necessary.
- Using resources and seeking guidance from team members to supplement or confirm knowledge.

What you bring
- Certificate or high school diploma.
- Work experience in a business or financial institution where face-to-face interaction is the top priority.
- Excellent written and verbal communication skills.
- Knowledge of specific benefits and pension plans is an asset.
- Knowledge of pension legislation and policies is desirable.

Why choose APS
APS is made up of hard-working, respectful and talented people who understand and invite diversity to the workplace. We take pride in holding ourselves accountable and continuing to meet or exceed service levels for plan members, pensioners and employers. We ensure they receive quality services because they—along with our people—are the reason we endure and succeed.

And it sure feels good helping hard-working Albertans receive their well-deserved pensions.
What APS has to offer
- Defined benefit pension plan
- Flexible work arrangements that make sense to you: work from home, relocation and more
- Community-minded workplace with a friendly team environment
- Vacation starting at 15 days per year, 13 statutory holidays, personal days, plus office closure between Christmas and New Year’s Day
- Competitive benefit package featuring extended health and dental benefits and a 100% employer-paid flexible spending account
- In-house training programs, extensive career development and coaching program, access to external education opportunities and wellness programs
- Discount programs through various partner agencies



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