Client Services Representative 2080

4 weeks ago

Edmonton, Canada Alberta Construction Safety Association Full time

The Alberta Construction Safety Association (ACSA) is a registered independent not-for-profit society whose Mission is: Leverage industry expertise through engagement, products, services, and education to support the continuous improvement of the safety culture in Alberta's construction industry._

**_
If you are interested in opportunities for professional growth in a dynamic industry, while enjoying a family friendly environment, this position may be right for you_**

Client Services Representative

**Position Purpose**:
The Client Services Representative provides excellent customer service utilizing a professional, responsible, and helpful approach. The Client Services Representative registers students into the safety courses through providing information and supporting students through registration process. Responds to technical difficulties for e-learning courses, student portal issues and course schedule issues, through providing assistance or escalating for additional support. Provides guidance and serves as a general resource to students/members who work towards becoming a National Construction Safety Officer (NCSO) or a Health and Safety Administrator (HSA).

***:
**Duties and Responsibilities**:

- Provide first level tech support for our e-learning platforms.
- Committed to providing excellent customer service by building relationships through treating students/members courteously, responding to requests in a timely manner, seeking feedback, and taking responsibility to resolve concerns or issues.
- Provide class and inter department support.

**Qualifications**:

- ** Education**:High School Diploma or GED.
- ** Experience**:1 - 3 years of related experience. Experience in a demanding customer service environment and high-volume data coordination required. Call center experience is considered an asset.

**Required Skills and Abilities**:

- Proficiency with MS Office and Publishing Software.
- Understanding of data bases and learning management systems.
- Excellent customer service and communication skills are essential.
- Ability to work independently as a strong and contributing member in a team environment.
- Excels at creative thinking and problem solving.

**Logistics**
- Daily work hours are 7:30 am to 4:30 pm.
- Support weekend as well as weekday training as needed.
- This position will have potential for a hybrid work model (ACSA facility, home office).
- Reporting to the Manager, Client Services

**Salary**:Approximately $50,000 annually

**Closing Date: March 22, 2024**
- Only those applicants invited to participate further in the hiring process will be contacted._

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