General Manager, Residence Operations

6 months ago


Hamilton, Canada YMCA HamiltonBurlingtonBrantford Full time

**General Manager, Residence Operations**
**Location**: 79 James Street South, Hamilton, Ontario, L8P 2Z1
**Position Type**: Full-time with group health benefits and complimentary YMCA membership
**Salary Range**:Level 3 ($63,000 - $75,000)

**Position Description**:
The General Manager reports to the Vice President, Health Fitness and Aquatics and provides senior strategic and day-to-day leadership to the Hamilton Downtown 174 bed Men's Residence Operation. This includes resident agreements, staff training, partnerships and exploration of new models of delivery. This role will ensure high quality, safe service for residents and support stakeholder engagement. This role will support operational excellence aligned to the new strategic plan. A strong background in housing, social services and the continuum of housing is required. Excellent excellent communication skills and community engagement.

**In this position, you will**:

- Thorough the residence team and contracted support services, drive operational excellence through program and service delivery supported by annual plans.
- Operational oversight to men's 174 room residence, congregate living facility that supports at risk, marginalized individuals with complex needs including mental health, chronic illness, and substance use disorders.
- Analyzing accounting and financial data, researching and identifying opportunities, generating reports and giving presentations.
- Highly organized with attention to detail. Excellent communication skills with the ability to both push information out and listen to gather information and formulate plans.
- Exhibits strong problem-solving skills balancing long term planning with immediate situations. Makes data informed decisions and ensures collection of good monthly KPI’s
- Relationship building, coaching, employee engagement strategies for staff team included de
- escalation techniques.
- Work collaboratively with partners to explore new models of wrap around support and life skills support.
- Accountable for achieving operational goals through financial management of the branch including both operational and capital budgets.
- Responsible to ensure all legislative requirements adhered to and oversight to all tenancy agreements.
- Development and management of the branch operating plans to ensure quality assurance, service excellence and safety.
- Develop, implement and monitor appropriate policies and procedures related to the management of the residence.
- Ensure familiarity with applicable legislation to safeguard the respectful and fair treatment of staff, residents, and security.
- Provide overall branch leadership; responsible for the development/implementation of operational plans while respecting executive limitations of the role.
- Growth mindset to see and seize new revenue opportunities and expand services for youth, seniors, and other key demographics.
- Community engagement and relationship building participating in community committees representing congregate settings.
- Work in collaboration with the General Manager of Hamilton Downtown HFA Operations to serve the Hamilton Downtown community.
- Support all capital and asset management initiatives.

**You bring**:

- Post secondary degree in Social Work, Business, or a related field
- 3-5 years experience in a mid-management position in a results oriented role overseeing housing or social services
- YMCA experience is preferred but related work considered
- Skills in Human Resources Management, supportive housing, financial management, and Mental Health First Aid
- Computer proficiency in MS Office using Word and Excel
- Must provide a current Criminal Record and Judicial Matters Check as per the Association’s policy Association’s policy

**Inclusion, Diversity, Equality and Accessibility**

The YMCA of Hamilton|Burlington|Brantford is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.

**Interested in applying**:
Please submit your resume and salary expectations attention to:
Genevieve Hladysh, Vice President Health Fitness and Aquatics

**We thank all applicants, however, only those considered for an interview will be contacted.**

**Job Types**: Full-time, Permanent

Pay: $63,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- On-site gym
- On-site parking
- Paid time off

Work Location: In person


  • Manager

    7 days ago


    Hamilton, Canada Restaurant Manager Full time

    The assistant general Manager is responsible for overall operations of the restaurant while on shift, knowing all the regulars’ names and local business’ around the restaurant and creating marketing strategies. They will become the ‘publican’ of the location becoming a big part of the neighbourhood, ensuring we have fresh product on hand and service...

  • General Manager

    7 months ago


    Hamilton, Canada Campus Living Centres Full time

    **Position Summary and Job Magnitude** The General Manager oversees all aspects of the residence operations including: guest relations, front desk, office administration, housekeeping, maintenance, finance, human resources, payroll, residence life and staff development. The General Manager must possess strong communication skills, both verbal and written,...

  • Resident Advisor

    6 months ago


    Hamilton, Canada Campus Student Living Full time

    **Position Summary and Job Magnitude** The Resident Advisor (RA) is a hired student leader who is expected to act as a role model, mentor, resource, and support to students living residence. The primary objective of the RA as part of the Residence Life Department is to foster a community environment that eases the student transition into college/university,...

  • Resident Advisor

    7 months ago


    Hamilton, Canada Campus Living Centres Full time

    **1. Position Summary and Job Magnitude** The Resident Advisor (RA) is a hired student leader who is expected to act as a role model, mentor, resource, and support to students living residence. The primary objective of the RA as part of the Residence Life Department is to foster a community environment that eases the student transition into...


  • Hamilton, Canada McMaster University Full time

    Housing and Conference Services (HCS) directly supports the University’s Mission & Vision of Impact, Ambition and Transformation through Excellence, Inclusion and Community: Advancing Human and Societal Health and Well-being. We currently provide a distinctive living and learning experience for 3900 students focused on key educational priorities including...


  • Hamilton, Canada McMaster University Full time

    Housing and Conference Services (HCS) directly supports the University’s Mission & Vision of Impact, Ambition and Transformation through Excellence, Inclusion and Community: Advancing Human and Societal Health and Well-being. We currently provide a distinctive living and learning experience for 3900 students focused on key educational priorities including...

  • Resident Advisor

    5 days ago


    Hamilton, Canada Campus Living Centres Full time

    Position Summary and Job Magnitude The Resident Advisor (RA) is a hired student leader who is expected to act as a role model, mentor, resource, and support to students living residence. The primary objective of the RA as part of the Residence Life Department is to foster a community environment that eases the student transition into college/university, and...


  • Hamilton, Canada Cardinal Retirement Residence Full time

    **JOB TITLE**: Community Manager **REPORTS TO**: General Manager **SCOPE OF POSITION**: The Community Manager is responsible for the leasing of the rental suites to maintain optimal occupancy levels in the retirement home. **KEY RESPONSIBILITIES** **MARKETING AND OCCUPANCY**: - Develops, promotes, and implements initiatives to ensure optimal occupancy...

  • General Manager

    3 days ago


    Hamilton, Canada YMCA HamiltonBurlingtonBrantford Full time

    **General Manager, Hamilton Downtown YMCA** 79 James Street South Hamilton, Ontario L8P 2Z1 **Salary Range**: Level 3 ($63,000 - $90,000) **Position Status**: Full-Time with benefits and a complimentary YMCA membership **Placement**:Immediate **Benefits & Perks**:We offer an array of total rewards to recognize loyalty, longevity, and passion for the work...

  • Resident Manager

    7 months ago


    Hamilton, Canada amelin property management Full time

    We are looking for a Resident Manager. This will be a full-time live in position located at 100 Ferguson, Hamilton, ON. Responsibilities include - Welcoming visitors/tenants by greeting them, in person or on the telephone; - Answering incoming calls on multi-line telephones and referring inquiries. - Sorting out mail and faxes. - Showing units currently...


  • Hamilton, Canada Victoria Park Management Full time

    **About VPCH** Incorporated in 1974, Victoria Park Community Homes is one of the oldest and largest private non-profit housing corporations in the Province of Ontario. Our portfolio that we own and manage has grown to over 3,122 apartments, townhouses, and single-family homes located across Southern Ontario. **Join our Team!** Victoria Park Community...


  • Hamilton, Canada Columbia International College Full time

    **Columbia International College (CIC)** is the largest private boarding school in Canada. As a boarding school, students live, sleep, eat, study, play and learn while staying in one of our 6 residences. We are currently looking for a **Residence Life Duty Manager-Nights **to join us in the delivery of our Total Care Education System®. As a member of the...


  • Hamilton, Canada LEV Senior Living Full time

    **Do you enjoy being part of a team who believes that together, they can achieve remarkable things?** **Do you want to work in a culture where people take care of people?** **Do you want a chance to make a difference in people’s lives?** **Do you value the opportunity to grow and learn?** **General Manager at Aberdeen Gardens Retirement...

  • General Manager

    6 months ago


    Hamilton, Canada YMCA HamiltonBurlingtonBrantford Full time

    **General Manager, Hamilton Downtown Family YMCA** **Location**: 79 James Street South, Hamilton, Ontario, L8P 2Z1 **Position Type**: Full-time with group health benefits and complimentary YMCA membership **Salary Range**:Level 3 ($63,000 - $75,000) **Position Description**: The General Manager reports to the Vice President, Health Fitness and Aquatics and...


  • Hamilton, Canada LEV Senior Living Full time

    **General Manager at Aberdeen Gardens Retirement Residence** Permanent Full time Aberdeen Gardens has catered to the Hamilton and Kirkendall community for many years. This 115 suite home provides short and long term stays for it's residents. This home offers multiple options of care and works closely with the LHIN and Hospital in providing that care....

  • Clinical Manager

    7 months ago


    Hamilton, Canada Zest Communities Inc. St Elizabeth Retirement Residence Full time

    **About Us** Zest Communities Inc., NovaCare Retirement Communities Association, and any subsidiaries is a 55+ community that brings resort-style living to Hamilton. The Retirement Residence is located within St. Elizabeth Village, we offer affordable independent and assisted living. With beautiful views of the natural landscape, our spacious private and...

  • Clinical Manager

    7 months ago


    Hamilton, Canada Zest Communities Inc. St Elizabeth Retirement Residence Full time

    *About Us* Zest Communities Inc., NovaCare Retirement Communities Association, and any subsidiaries is a 55+ community that brings resort-style living to Hamilton. The Retirement Residence is located within St. Elizabeth Village, we offer affordable independent and assisted living. With beautiful views of the natural landscape, our spacious private and...

  • Clinical Manager

    5 days ago


    Hamilton, Canada Zest Communities Inc. St Elizabeth Retirement Residence Full time

    **About Us** Zest Communities Inc., NovaCare Retirement Communities Association, and any subsidiaries is a 55+ community that brings resort-style living to Hamilton. The Retirement Residence is located within St. Elizabeth Village, we offer affordable independent and assisted living. With beautiful views of the natural landscape, our spacious private and...

  • General Manager

    3 months ago


    Hamilton, Canada YMCA HamiltonBurlingtonBrantford Full time

    **General Manager** **Location**: Hamilton Downtown Family YMCA,79 James Street South, Hamilton, Ontario, L8P 2Z1 **Position Type**: Full-time with group health benefits and complimentary YMCA membership **Salary Range**:Level 3 ($63,000 - $75,000) annually **Position Description**: The General Manager is responsible for managing the daily operations of...


  • Hamilton, Canada Atria Retirement Canada - Court at Rushdale Full time

    Overview: What’s the difference between a job and a meaningful, rewarding career? The people you serve. When you work at Atria, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company - one that’s investing in the future of senior living by investing in you. Don’t just...