General Manager

5 months ago

Hamilton, Canada Campus Living Centres Full time

**Position Summary and Job Magnitude**

The General Manager oversees all aspects of the residence operations including: guest relations, front desk, office administration, housekeeping, maintenance, finance, human resources, payroll, residence life and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The General Manager must be able to multi-task, delegate responsibilities, organize complex projects, and establish priorities consistent with company objectives.

**Essential Functions and Basic Duties**

Finance- Approve, maintain and control all operational revenues and expenses
- Ensure that all collection and control procedures are followed relating to accounts receivable
- Prepare and be accountable for the annual residence operating budget
- Approve all invoices received, allocating to appropriate GL account
- Ensuring all Month End reporting is accurate prior to submission to Finance Office
- Ensure monthly and other requested reporting is completed accurately and on time

Sales & Marketing- Ensure property is rented to fullest capacity
- Utilize marketing strategies to secure prospective residents
- Confirm that leasing staff techniques are effective in closing sales
- Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data etc. to be able to give up-to-date and proper information when requested
- Represent the company in a professional manner at all time

Human Resources- Direct and supervise, maintaining strong communication with all staff members and internal departments at the property
- Ensure legislated policies are followed, including Health & Safety
- Coordinate maintenance schedule and assignments with Maintenance Supervisor.
- Ensure that all payroll policies are followed
- Play an active role in the training and development of employees
- Develop a team atmosphere within the organization
- Establish staffing requirements
- Prepare regular performance evaluations of all staff
- Ensure that any employee conflicts are dealt with properly and immediately
- Minimizes turnover and encourages employees via positive reinforcement
- Ensure scheduling is reflective of the property’s operation

Administrative- Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow
- Confirm all leases and corresponding paperwork are completed and input to Yardi accurately and on a timely basis
- Organizing the office to ensure all resident files and information are easily found and well maintained
- Implement policy changes as they are released corporately.
- Ensure all administrative paperwork is accurate, complete and submitted in a timely manner

Resident Retention- Deal with student concerns and requests on a timely basis to ensure resident satisfaction with management
- Develop and/or implement resident retention programs (i.e. resident functions, promotions, newsletters etc.)
- Ensure distribution of all company or community-issued notices (i.e. bad weather, emergency etc.)
- Consistently implement policies of the community

Commercial Space- Oversee commercial tenants and manage vendor relationships

Maintenance- Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
- Assure quality and quantity of market ready apartments.
- Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.
- Ensure that all service requests are recorded and communicated appropriately to maintenance.

Miscellaneous- Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out
- Ensures that the property departments are well organized
- Understands their legal standings in all situations
- Ensures that all information requests and documents are dealt with immediately
- Any other duty as assigned by a Director or Executive Committee member
- Meet tight deadlines
- Managing changeover seasons in May and September
- Adapt to new ideas and emerging situations
- Ability to deal with high stress situations
- Creative problem solving
- Manage the balance between customer service and student discipline.

Essential Functions with Client Institution- Ensuring Client Institution has all necessary information in a timely fashion
- Interacting with Institutional departments for services provided to the property
- Maintaining a professional business relationship with primary Institutional contact

**Performance Measurements**

Performance will be primarily measured on the following factors:
- Scoring against set performance objectives
- Initiative
- Inter-Personal Skills
- Leadership
- Business & Financial Acumen
- Communications
- Self Development and Appraisal

**Qualifications**

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