General Manager

7 months ago


Hamilton, Canada Campus Living Centres Full time

**Position Summary and Job Magnitude**

The General Manager oversees all aspects of the residence operations including: guest relations, front desk, office administration, housekeeping, maintenance, finance, human resources, payroll, residence life and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The General Manager must be able to multi-task, delegate responsibilities, organize complex projects, and establish priorities consistent with company objectives.

**Essential Functions and Basic Duties**

Finance- Approve, maintain and control all operational revenues and expenses
- Ensure that all collection and control procedures are followed relating to accounts receivable
- Prepare and be accountable for the annual residence operating budget
- Approve all invoices received, allocating to appropriate GL account
- Ensuring all Month End reporting is accurate prior to submission to Finance Office
- Ensure monthly and other requested reporting is completed accurately and on time

Sales & Marketing- Ensure property is rented to fullest capacity
- Utilize marketing strategies to secure prospective residents
- Confirm that leasing staff techniques are effective in closing sales
- Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data etc. to be able to give up-to-date and proper information when requested
- Represent the company in a professional manner at all time

Human Resources- Direct and supervise, maintaining strong communication with all staff members and internal departments at the property
- Ensure legislated policies are followed, including Health & Safety
- Coordinate maintenance schedule and assignments with Maintenance Supervisor.
- Ensure that all payroll policies are followed
- Play an active role in the training and development of employees
- Develop a team atmosphere within the organization
- Establish staffing requirements
- Prepare regular performance evaluations of all staff
- Ensure that any employee conflicts are dealt with properly and immediately
- Minimizes turnover and encourages employees via positive reinforcement
- Ensure scheduling is reflective of the property’s operation

Administrative- Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow
- Confirm all leases and corresponding paperwork are completed and input to Yardi accurately and on a timely basis
- Organizing the office to ensure all resident files and information are easily found and well maintained
- Implement policy changes as they are released corporately.
- Ensure all administrative paperwork is accurate, complete and submitted in a timely manner

Resident Retention- Deal with student concerns and requests on a timely basis to ensure resident satisfaction with management
- Develop and/or implement resident retention programs (i.e. resident functions, promotions, newsletters etc.)
- Ensure distribution of all company or community-issued notices (i.e. bad weather, emergency etc.)
- Consistently implement policies of the community

Commercial Space- Oversee commercial tenants and manage vendor relationships

Maintenance- Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
- Assure quality and quantity of market ready apartments.
- Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.
- Ensure that all service requests are recorded and communicated appropriately to maintenance.

Miscellaneous- Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out
- Ensures that the property departments are well organized
- Understands their legal standings in all situations
- Ensures that all information requests and documents are dealt with immediately
- Any other duty as assigned by a Director or Executive Committee member
- Meet tight deadlines
- Managing changeover seasons in May and September
- Adapt to new ideas and emerging situations
- Ability to deal with high stress situations
- Creative problem solving
- Manage the balance between customer service and student discipline.

Essential Functions with Client Institution- Ensuring Client Institution has all necessary information in a timely fashion
- Interacting with Institutional departments for services provided to the property
- Maintaining a professional business relationship with primary Institutional contact

**Performance Measurements**

Performance will be primarily measured on the following factors:
- Scoring against set performance objectives
- Initiative
- Inter-Personal Skills
- Leadership
- Business & Financial Acumen
- Communications
- Self Development and Appraisal

**Qualifications**


  • General Manager

    1 month ago


    Hamilton, Canada COMPASS GROUP CANADA Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • General Manager

    6 months ago


    Hamilton, Canada YMCA HamiltonBurlingtonBrantford Full time

    **General Manager, Hamilton Downtown Family YMCA** **Location**: 79 James Street South, Hamilton, Ontario, L8P 2Z1 **Position Type**: Full-time with group health benefits and complimentary YMCA membership **Salary Range**:Level 3 ($63,000 - $75,000) **Position Description**: The General Manager reports to the Vice President, Health Fitness and Aquatics and...

  • General Manager

    6 months ago


    Hamilton, Canada Badger Daylighting Full time

    General Manager - Ontario Region - (230947) We are currently seeking a General Manager for our operations in the Ontario Region. The GM is responsible for developing, managing, and growing Badger’s operational business and is accountable for developing and executing a one-year business plan with a view of safe operations, excellent customer service,...

  • General Manager

    3 months ago


    Hamilton, Canada YMCA HamiltonBurlingtonBrantford Full time

    **General Manager** **Location**: Hamilton Downtown Family YMCA,79 James Street South, Hamilton, Ontario, L8P 2Z1 **Position Type**: Full-time with group health benefits and complimentary YMCA membership **Salary Range**:Level 3 ($63,000 - $75,000) annually **Position Description**: The General Manager is responsible for managing the daily operations of...

  • General Manager

    1 month ago


    Hamilton, Canada Compass Group North America Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • General Manager

    6 months ago


    Hamilton, Canada Paloma Taco's & Tequila Full time

    Job Title: General Manager Company: Paloma Tacos & Tequila, One Duke, and Upcoming New Location Location: To be Disclosed **Job Description**: **Responsibilities**: 1. Oversee the day-to-day operations of our restaurants, ensuring efficient and smooth functionality. 2. Develop and implement strategies to enhance profitability and business growth. 3....


  • Hamilton, Canada The Mule (Hamilton) Full time

    Hello, friend. We're The Mule Hamilton, and we're looking for our next Assistant General Manager! The Mule’s Assistant General Manager (AGM) works under the direction of The Mule’s General Manager to assist in ensuring the operational success of both the front-of-house restaurant and bar operations of The Mule. The AGM is responsible for directly...

  • General Manager

    7 months ago


    Hamilton, Canada Lone Star Texas Grill Full time

    Position: General Manager Location: 14 Martindale Crescent, Ancaster ON, L9K1J9 Job Type: Full Time Job Description We are looking for engaging and fun leaders who will help run a successful restaurant business, and manage a team of culinary & service staff. Our Lone Star managers are part of a team that brings our company policies...

  • General Manager

    6 months ago


    Hamilton, Canada Aramark Full time

    Aramark Canada is looking to recruit a General Manager for a potential piece of business within the Food Service and Facilities business. Reporting to the District Manager, the General Manager will oversee the daily foodservice and facilities and will be responsible for the profitable management of these services under contract with the Client....

  • General Manager

    6 months ago


    Hamilton, Canada Doughbox Full time

    **Job description** Welcome to Doughbox, a premium pizza experience that is quickly expanding across the country, offering delicious and high-quality pizzas made from the freshest ingredients. We pride ourselves on our exceptional customer service, unique flavor combinations, and commitment to pushing the boundaries on a great experience! We are currently...

  • General Manager

    6 months ago


    Hamilton, Canada CrunchFitnessCanada (CFC002) Full time

    **Benefits/Perks** - Career Growth Opportunity - Competitive Compensation - Complimentary Crunch Gym Membership - Discounts on services, products, and more! - A seriously fun work environment! - Training and Development Programs **Company Overview** Working at Crunch is more than a job, its an opportunity to inspire others to reach their fitness goals. At...

  • General Manager

    6 months ago


    Hamilton, Canada Crunch Fitness Canada (CFC002) Full time

    **Benefits/Perks** - Career Growth Opportunity - Competitive Compensation - Complimentary Crunch Gym Membership - Discounts on services, products, and more! - A seriously fun work environment! - Training and Development Programs **Company Overview** Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals....

  • General Manager

    6 months ago


    Hamilton, Canada Motion LP Full time

    Motion is looking to add a General Manager to our team in Hamilton! This is a full-time permanent position, working Monday to Friday during regular business hours. **About Motion** Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba,...


  • Hamilton, Canada COMPASS GROUP CANADA Full time

    That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re...

  • General Plant Manager

    1 month ago


    Hamilton, Canada Agilus Work Solutions Full time

    p>Agilus is recruiting for a Plant General Manager in the industrial manufacturing industry in Hamilton, Ontario. The Plant General Manager will be responsible for the overall operation and efficiency of the plant, ensuring all departments work cohesively to achieve company goals. This role requires significant leadership, strategic planning, and the ability...

  • General Manager

    2 months ago


    Hamilton, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a General Manager - Retail to lead our team in Hamilton, Canada. As a key member of our management team, you will be responsible for the overall operations and management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Oversee daily operations and manage store staff.Ensure a high level of customer...


  • Hamilton, Canada Compass Group North America Full time

    That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re...

  • General Sales Manager

    6 months ago


    Hamilton, Canada AutoCanada Inc. Full time

    **General Sales Manager** **RightRide Hamilton** **Hamilton, Ontario** **RightRide Hamilton** is in pursuit of the next level in automotive excellence and, as the industry evolves & our story continues to transform, we are looking for an experienced full-time **General Sales Manager **to join us in writing our next chapter! You will lead/execute our...


  • Hamilton, Canada Domino's Pizza Full time

    The General Manager is responsible for the management of the store on their opening or closing shifts. During which, the GM will ensure the store is properly prepared for the rush, employees are performing effectively, image standards are met, service is fast and friendly, and all products are produced properly and quickly. A uniform is provided. General...

  • General Manager

    7 months ago


    Hamilton, Canada Aaron's Full time

    We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a...