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Manager, Resident and Property Services

1 month ago

Hamilton, Canada Victoria Park Management Full time

**About VPCH**

Incorporated in 1974, Victoria Park Community Homes is one of the oldest and largest private non-profit housing corporations in the Province of Ontario. Our portfolio that we own and manage has grown to over 3,122 apartments, townhouses, and single-family homes located across Southern Ontario.

**Join our Team**

Victoria Park Community Homes is built on a strong foundation of teamwork, collaboration and entrepreneurship. It is this foundation that attracts and retains our passionate, dedicated workforce and fuels our competitive spirit and desire to be the affordable housing provider and manager of choice in the communities that we serve.

**We have an immediate opening for a full-time, permanent,** **MANAGER, RESIDENT & PROPERTY SERVICES**

**Position Summary**:
The person in this role will be responsible for overseeing the delivery of property management services to our clients that encompass sound business practices to ensure maintenance of capital assets, housing affordability, resident stability and financial success through our four (4) pillars of service: Corporate & Legal, Finance, Resident & Property Services and Capital Assets & Infrastructure.

**Salary Range**:$82,066 - $102,583/ 35 hours per week

**What’s in it for you?**

At Victoria Park Community Homes, we value you, your contributions, and your commitment. As part of our competitive salary and compensation package, we offer a full range of benefits, including:

- Company-paid extended health coverage that includes medical, dental, vision and EFAP.
- Paid Professional Training and Development & Education Reimbursement
- Frequent Employee and Team Building Events
- DC Pension Program with up to 6% employer matching.
- Generous vacation and additional paid time off.
- Opportunities for community involvement.

And more

**What will you be doing?**

**Governance and Organizational Management**
- Understand the legal requirements of non-profit and condominium corporations and ensure all legal corporate filings are completed, including but not limited to Form 1.
- Review and ensure understanding of relevant legislation and can negotiate legal interpretation among Service Managers when differences occur.
- Provide reports and business cases to the Chief Executive Officer and Chief Operating Officer, as required.
- Provide reports for meetings of the Board of Directors and/or Committees as required.
- Attend Board and Committee meetings as required.
- Review existing processes and systems and remove any barriers to ensure effective property management business delivery that meets the goals of the various clients we serve.
- Liaise with Board members, Residents, official groups, partners, agencies and government departments and advance the interests of the Corporation through representation at meetings, promotions and strategic partner development.
- Assume all managerial responsibilities as defined by the Occupational Health and Safety Act.
- Develop and maintain solid relationships with Service Managers and other organization representatives associated with corporate partnerships.

**Administrative Systems**
- Develop and maintain operational strategies for cost efficiencies, revenue optimization, Resident satisfaction, and business growth.
- Administer the use of the Yardi Property Management software and ensure proper use of same.
- In concert with the Chief Financial Officer, contribute to the preparation of the Administrative and Annual Operating Budgets to ensure that fiscal responsibilities and service levels are achieved within the financial planning framework on behalf of our clients.
- Develop and implement Property Management operating reporting systems and procedures to ensure accurate measurement of operations.
- Work to resolve operational challenges that cross departmental lines and/or sister corporations.
- Assist the Chief Executive Officer and Chief Operating Officer with the design and implementation of corporate strategies, including fiscal management.
- Assist in the preparation of the Client’s Annual Reports as required.
- In concert with the Management Team, develop and implement corporate policies and procedures; monitor results; ensure compliance and recommend changes to the Chief Executive Officer and Chief Operating Officer when required. Provide summary reports as required by the Chief Executive Officer and Chief Operating Officer.
- Develop strategies where necessary to overcome negative budget variances.

**Asset Management**
- In concert with the Director, Capital Assets & Infrastructure, prepare the multi-year capital plan for presentation to the Board and/or Committees.
- Monitor and report regularly to the Chief Executive Officer and Chief Operating Officer and the client (if applicable) on the plan’s progress.
- Oversee the preventive maintenance program.

**Resident Selection and Household Administration**
- Review staff decisions that are appealed with respect to tenant evictions, appeal