General Manager

5 months ago

Hamilton, Canada YMCA HamiltonBurlingtonBrantford Full time

**General Manager, Hamilton Downtown Family YMCA**

**Location**: 79 James Street South, Hamilton, Ontario, L8P 2Z1
**Position Type**: Full-time with group health benefits and complimentary YMCA membership
**Salary Range**:Level 3 ($63,000 - $75,000)

**Position Description**:
The General Manager reports to the Vice President, Health Fitness and Aquatics and provides senior strategic and day-to-day leadership to the Hamilton Downtown Health Fitness and Aquatics operation, which includes membership, health and wellness, LiveWell, aquatics, recreational sports and asset management. This role should have a strong program delivery background to ensure high quality of programs and services for members, participants, and community. Strong analytical ability, excellent communication skills, outstanding organizational and leadership skills. Knowledge of business process and functions in a multi-unit.

**In this position, you will**:

- Thorough understanding of branch leadership teams, their departments/operations, to be skilled at managing, leading, and engaging employees, to make sound decisions for the branch.
- Analyzing accounting and financial data, researching and identifying growth opportunities, generating reports and giving presentations.
- Highly organized with attention to detail. Excellent communication skills with the ability to both push information out and listen to gather information and formulate plans.
- Exhibits strong problem-solving skills in long term and immediate situations.
- Problem-solving aptitude. Makes data informed decisions and ensures collection of good monthly KPI’s.
- Responsible for membership engagement and retention strategies.
- Relationship building, coaching, employee engagement strategies for staff team and adherence to Human Resource policies.
- Lead branch sales strategy and implementation to support member and community engagement. Specific focus will be on execution of the strategic plan and supporting priority neighbourhoods, youth and seniors through program delivery.
- Accountable for achieving operational goals through financial management of the branch operational and capital budgets.
- Responsible to ensure all legislative requirements including pool operations.
- Development and management of the branch operating plans to ensure quality assurance and service excellence.
- Develop, implement and monitor appropriate policies and procedures related to the management of the branch.
- Oversee branch asset management including housekeeping for operational, purchase of service, and capital initiatives.
- Provide overall branch leadership; responsible for the development/implementation of operational plans while respecting executive limitations of the role.
- Growth mindset to see and seize new revenue opportunities.
- Work in collaboration with the General Manager of Residence Operations to serve the Hamilton Downtown community.

**You bring**:

- Post secondary degree in Health, Business, or a related field
- 3-5 years experience in a mid-management position in a results oriented role overseeing membership, program and volunteer development
- YMCA experience is preferred but related work considered
- Skills in Human Resources Management, health, fitness and recreation, membership and program delivery as well as financial management
- Computer proficiency in MS Office using Word and Excel
- Must provide a current Criminal Record and Judicial Matters Check as per the Association’s policy

**Inclusion, Diversity, Equality and Accessibility**

The YMCA of Hamilton|Burlington|Brantford is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.

**Interested in applying**:
Please submit your resume and salary expectations attention to:
Genevieve Hladysh, Vice President Health Fitness and Aquatics

**We thank all applicants, however, only those considered for an interview will be contacted.**

**Job Types**: Full-time, Permanent

Pay: $63,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- On-site gym
- On-site parking
- Paid time off

Work Location: In person

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