Customer Relationship Specialist

2 weeks ago

Etobicoke, Canada Haliburton International Foods Canada Full time

The Customer Relationship Specialist works alongside the sales representative and helps manage contracts, processes orders, updates reports, and collaborates with all departments to ensure a seamless customer experience in addition to ensuring that customer inquiries and requests are addressed in a timely manner.

**Who We Are**
Haliburton International Foods was established in 1992 and is a leader in the food industry, using the latest technology and food science to deliver high-quality products. We are recognized by the world’s largest restaurant chains as a trend-forward innovative manufacturer. We produce fire-roasted, blanched, and pickled vegetables, globally-inspired sauces and salsas, artisan soups, dessert sauces, beverage mixers, IQF ancient grains, IQF Beans, savory jams, and many other niche food products.

**Duties & Responsibilities**
Ensure that each customer receives outstanding service by providing a friendly environment which includes addressing customer needs, timely responses, and handling all aspects of the customer relationship. You should maintain solid product knowledge and work closely with individuals from all departments to ensure seamless service.
- Timely responses to customer requests/inquiries
- Work with all departments to address customer needs
- Contract management
- Collaborates and works with cross-functional teams in a productive, professional, and thoughtful way
- Update customer reports
- Processes orders using JustFood ERP/Microsoft Dynamics NAV 2018
- Requests freight quotes
- Manages inventory
- Proactively shares customer information amongst the team, keeping members informed on customer activities
- Follows and adheres to all company business processes and protocols including customer/project qualification, product approval, contracting, price quotes, commercialization, sales pipeline, etc
- Is well informed and shares customer forecast information
- Is capable of effectively managing account contracts including awareness of customer product sales velocities

**What We Are Looking For**
- Prior customer service and order processing experience
- Strong verbal & written English communication
- Strong organizational and time management skills
- Ability to work in a self-directed way
- Thrive in a fast-paced work environment
- Attentive to detail

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$24.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Etobicoke, ON M8W3C4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer Service: 2 years (preferred)

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