Client Care Specialist

3 weeks ago


Etobicoke, Canada Home Instead Full time

The Client Care Specialist is expected to perform a variety of duties that relate to client inquiries for services. They are expected to be responsible for providing the highest level of quality service to all clients and family members. This will be achieved by being responsive, a good listener, present, and empathetic to the caller. Also, they will work to develop a relationship with the caller on an ongoing basis by nurturing the relationship through making regular connections and providing resources that will support them. In addition, the Business Development Associate will work hand-in-hand with the Enterprise and franchise teams to ensure a positive, cohesive and supportive environment for all Key Players to ensure that the needs of the teams are met.

A description of the Client Care Specialist roles and responsibilities is as follows:

- Taking Service Inquiries and ensuring that our KPI of 55% Conversion Rate is met.
- Leading warming on inquires and following up on assigned tasks in Sales Force
- Entering Clients into Nurturing Journey’s in Sales Force
- Changing the owners of lost consultations to the CCC
- Updating Teams Pages for each Office
- Updating Google Pages and Web Pages for each Office
- Identifying Google Review, Recognizing KPS and posting to the Team Page
- Crafting Responses to Google Review to send to Care Marketers
- Post CAREGiver of the Month to the respective website
- Set up in WellSky, ReCharge, SURGE, DREAM and Zero Volume Clients, include authorizations, billing rates, and with EIHCC schedules.
- Receive HPG updates, upload to Wellsky and inform respective Team.
- Book Client Care Coordinators for MH HCCSS referrals
- Collect Pictures and supplementary posts for Care Marketers
- Collect care consultation data and reconcile against outlook calendar to prepare for CCC workshop.
- Continue to reconcile opportunities in Sales Force that are not closed and without task assignments.
- Create client waivers for Brenda’s signature.
- Assisting the Director of Business Development in tasks and projects as assigned
- Other assignments and projects as assigned by the Vice President of Growth
- Working hours are Tuesday-Saturday 11am-7pm

**Salary**: From $40,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

Work Location: In person

Application deadline: 2024-03-15



  • Etobicoke, Canada Westway Animal Clinic Full time

    **Job description - Client Care Representative** Do you have an innate ability to quickly look at a situation and immediately spot ways you could improve upon it? Do you find fast-paced, fluctuating situations invigorating? Can you handle your work with professionalism, empathy and a smile? Are you detail-oriented while also possessing exceptional people...


  • Etobicoke, Canada Westway Animal Clinic Full time

    **Job description - Client Care Representative** Do you have an innate ability to quickly look at a situation and immediately spot ways you could improve upon it? Do you find fast-paced, fluctuating situations invigorating? Can you handle your work with professionalism, empathy and a smile? Are you detail-oriented while also possessing exceptional people...


  • Etobicoke, Canada Immigrate AI Full time

    Welcome to Immigrate.ai, an ambitious disruptor poised to soar to unicorn status in the near future. At the forefront of innovation, we're harnessing the power of artificial intelligence to revolutionize the immigration landscape, paving the way for a brighter, more accessible future. We are dedicated to delivering cutting-edge solutions that not only meet...

  • Cpap Specialist

    1 month ago


    Etobicoke, Canada MedPro Respiratory Care - Greater Toronto Area Full time

    **CPAP Specialist/Inside Sales** **(Full-time/Part-time)** - Etobicoke_ **The Organization** MedPro Respiratory Care has been providing CPAP therapy for 25 years helping thousands of individuals treat their obstructive sleep apnea, and improve their health and wellbeing, with a commitment to exceptional service and clinical intervention. **The role** -...


  • Etobicoke, Canada Westway Animal Clinic Full time

    **Are you a person who likes to help people and their pets? If yes, then read below.** **Job description** We are looking for a person who shares our values in transparency, open communication, mutual respect, and professionalism; and prides themselves on personal and professional growth. We want to work together as a team to help strengthen our culture...


  • Etobicoke, Canada Westway Animal Clinic Full time

    **Are you a person who likes to help people and their pets? If yes, then read below.** **Job description** We are looking for a person who shares our values in transparency, open communication, mutual respect, and professionalism; and prides themselves on personal and professional growth. We want to work together as a team to help strengthen our culture...


  • Etobicoke, Canada Westway Animal Clinic Full time

    **Are you a person who likes to help people and their pets? If yes, then read below.** **Job description** We are looking for a person who shares our values in transparency, open communication, mutual respect, and professionalism; and prides themselves on personal and professional growth. We want to work together as a team to help strengthen our culture...


  • Etobicoke, Canada Personal Care Giver Full time

    **About us** We are looking for a care giver to live in our Mothers home in Etobicoke, ON M8W 2S4 and provide 24/7 care for her. Pay to be discussed. **Responsibilities**: - Provide personal care and companionship to client. - Assist with activities of daily living, such as bathing, dressing, and grooming. - Assist with meal preparation and light...


  • Etobicoke, Canada Physiomed Airport Inc. Full time

    PHYSIOMED Whether you’re suffering from pain or injury, need help with a chronic condition, are looking to improve your athletic performance or want to be more proactive about managing your health & weight, we’re here to help. At Physiomed, our whole health approach means that we go beyond simply treating symptoms to focusing on and addressing the...


  • Etobicoke, Canada Humber Full time

    **SWAC Client Care Facilitator - SSE - TPT** - (25119) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in...

  • Psw Dementia Client

    4 weeks ago


    Etobicoke, Canada ComForCare Home Care - North York Full time

    Dundas and Runnymede. 4 hours, 7 days per week. 1230 pm to 430 pm. Live your best life possible by helping others live theirs. Our Caregivers are the heart and soul of what we do. At ComForCare, we like to celebrate successes and have fun while building meaningful relationships. Join our team and be a part of a certified Great Place To Work®! **Be a part...


  • Etobicoke, Canada Westway Animal Clinic Full time

    **Job description - Client Care Representative** Do you have an innate ability to quickly look at a situation and immediately spot ways you could improve upon it? Do you find fast-paced, fluctuating situations invigorating? Can you handle your work with professionalism, empathy and a smile? Are you detail-oriented while also possessing exceptional people...

  • Beauty Specialist

    1 month ago


    Etobicoke, Canada Saks 5th Ave Full time

    **Beauty Specialist - Job Description** **Position Description** **What This Position is All About**: The Beauty Advisor will be responsible for interacting with clients and providing an elevated client experience. This individual has a strong desire to sell and uses the many SFA services and tools offered to obtain and grow their business. The Beauty...

  • Pediatric Dentist

    4 weeks ago


    Etobicoke, Canada Treehouse Dental Care Full time

    **Pediatric Dentist** **Location** Treehouse Dental Care Etobicoke, Treehouse Dental Care Toronto Delisle Court on Yonge Street) **S**chedule** FT, Monday-Friday **About** Our Treehouse Dental Pediatric Specialists, Dentists and Orthodontists have been working with patients in the Greater Toronto Area for over forty years. We care for children of all...

  • Logistics Specialist

    1 month ago


    Etobicoke, Canada Freshstone Brands Inc. Full time

    **Title**: Logistics Specialist **Reports To**: Logistics Manager **Location of the Job**: Steinway Blvd, Toronto, ON or Victoria St N. Kitchener, ON **Job Summary** The Logistics Specialist plays a key role in getting Freshstone Brands products to our customers in a timely manner. They are responsible for the execution and coordination of all...

  • Beauty Specialist

    1 month ago


    Etobicoke, Canada Saks Fifth Avenue Full time

    **Beauty Specialist - Job Description** **Position Description** **What This Position is All About**: The Beauty Advisor will be responsible for interacting with clients and providing an elevated client experience. This individual has a strong desire to sell and uses the many SFA services and tools offered to obtain and grow their business. The Beauty...


  • Etobicoke, Canada Red Label Vacations Full time

    **Position**:VIP Support Specialist **Reports to**:Director Suppliers Start Partner VIP Sports **Location**:Head Office, Toronto, Ontario (temporarily remote) **The Opportunity** **Job Duties** - Answer calls in timely, courteous and professional manner - Process bookings with accuracy and detail and re-book clients if required - Create and maintain...

  • Insolvency Specialist

    4 weeks ago


    Etobicoke, Canada Prefera Finance Full time

    **Position Summary**:Prefera Finance is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full-time Insolvency Specialist! As an Insolvency Specialist, you will analyze and manage our clients' accounts who are experiencing a credit insolvency and who may...


  • Etobicoke, Canada Humber Full time

    **Pension and Benefits Specialist - HROE - FT Admin Temp** - (24938) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a...


  • Etobicoke, Canada LAS Clinic Full time

    **About us** Our mission at LAS Clinic is to empower individuals to feel confident and beautiful in their own skin with our state-of-the art laser hair removal technology. We strive to deliver safe, effective and personalized treatment plans that result in long lasting hair reduction with mínimal discomfort and side effects. We strongly believe in helping...