ERP Support Specialist

2 weeks ago

Etobicoke, Canada Freshstone Brands Inc. Full time

:
The ERP Support Specialist is responsible for providing user support and training on the Microsoft Navision systems (2015 & 2018). They will also be responsible for maintaining the Master Data to ensure optimum level of data accuracy and system integrity. Key areas of responsibility include resolving system issues, end user support and training, master data management, and maintenance of the user profiles & permissions.

The ERP Support Specialist will be a member of the Business Systems team Other tasks may include development of standard operating procedures related to the Master Data & ERP administrative processes and actively participating in various ERP related projects. May be required to participate in the implementation of the ERP related technologies to support IT and business objectives.

REPORTING RELATIONSHIP & REPORTS:
This position will report directly to the Director, Information Technology

ESSENTIAL FUNCTIONS:

- Provide first level support for the ERP core modules including, Finance, Manufacturing, Supply Chain, Inventory Management, Warehouse Management, Distribution, Quality Control, Sales & Marketing, Reporting and any additional modules in use by the organization.
- Ensure master data quality by enforcing standard procedures for new master data record requests using standard templates for items, customers, vendors, etc., confirming the data is obtained from authorized business sources and obtaining appropriate management approvals.
- Responsible for master data standardization including cleansing and de-duplication to support continuous improvement and in preparation for future ERP upgrade/implementation projects.
- Responsible for mass updates to the Master Data and other tables using Configuration Packages or other tools.
- Maintain the system security through the management of user profiles and permissions.
- Responsible for the standardization of the ERP role and permission structure to simplify user security while ensuring adequate controls are in place to secure sensitive functions and data within the system.
- Gain and understanding mapping to support the integration between the ERP and BI as well as any other integrated systems such as Jet Reports, etc.
- Maintain ERP job scheduler and resolve job alert notifications.
- Provide backfill for EDI Support Specialist and the ERP & BI Administrator
- Adheres to all company policies and procedures including cyber security, regulatory compliance, change control, and disaster recovery.
- Ensures all system configurations and standard operating procedures related to this role are fully documented and properly maintained.
- Interacts with external vendors and service providers to ensure the timely delivery of products, services, and contracts.
- Consistently looks for continuous improvement opportunities.

EDUCATION & PREREQUISITES
- Bachelor’s degree in computer science/information systems, or equivalent relevant experience
- 3-5 years experience providing user support on Microsoft Navision ERP
- Experience working for a food processor or similar manufacturing environment.
- Experience with SQL Server databases
- Skilled in report development using SQL Query, Excel Pivot Tables, Power BI
- Knowledge of food regulatory, safety and HACCP requirements is an asset

EXPERIENCE
- Able to work in a fast-paced and highly demanding environment.
- Strong analytical and logical problem-solving skills
- Excellent communication (written and verbal) skills.
- Exceptional attention to detail and accuracy
- Ability to work independently with minimum supervision.
- Superior customer service and empathetic aptitude
- Ability to handle conflicting priorities from multiple sources.
- Highly organized with strong time management skills
- Experience using the Microsoft platform, including 365.
- Available to work full-time and occasionally on evenings and weekends.
- Ability to travel as required

KEY COMPETENCIES
- Customer Focus - is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with the customer in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Problem Solving - uses rigorous logic and systems thinking methods to understand and solve difficult problems; probes for all fruitful sources for insight and answers; can see hidden problems; excels at honest analysis; looks beyond the obvious and doesn’t stop at the first answer; can leverage others in a facilitative format while retaining the ability to use independent judgment.
- Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into process steps; develops schedules and task assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
- Functional / Technical Skills - Has the

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